Frequently asked questions
From SpinetiX Support Wiki
- 1 Players
- 1.1 Generic questions
- 1.2 HMP350 and HMP300
- 1.3 DiVA
- 1.4 HMP200, HMP130 and HMP100
- 2 Firmware / DSOS
- 3 Software
- 3.1 Elementi
- 3.1.1 How do I install Elementi on a new PC?
- 3.1.2 Which Elementi do I need?
- 3.1.3 Is there a manual for Elementi?
- 3.1.4 Can I install Elementi on a server?
- 3.1.5 Is there a version of Elementi for MAC?
- 3.1.6 How do I upgrade my Elementi ?
- 3.1.7 Can I upgrade from Elementi S to Elementi M?
- 3.1.8 Are Elementi software updates included in the price?
- 3.1.9 What is the price to upgrade an Elementi license?
- 3.1.10 How can I add my HMP device in Elementi if auto discovery does not work?
- 3.1.11 How do I backup my Elementi projects?
- 3.1.12 How can I display my CSV file on the HMP?
- 3.1.13 Can I use an UNC path (\\servername) to store my CSV file?
- 3.1.14 I'm using a feed widget, but my data is updated only when I restart the player, why?
- 3.1.15 How can I display a text ticker?
- 3.1.16 What server do I need to use with my HMP?
- 3.1.17 Is there a CMS from SpinetiX for multi-user content management?
- 3.2 Elementi License
- 3.2.1 Can I use my Elementi License on multiple PCs ?
- 3.2.2 Can a license be used by multiple users?
- 3.2.3 Why do I get "License Key already in use" when trying to activate my license key?
- 3.2.4 Why does the Elementi license require to be checked periodically?
- 3.2.5 I have used the Elementi 30 day trial, how can I extend the trial?
- 3.2.6 Why do I get an error when trying to register my Elementi license key in Cockpit?
- 3.2.7 What is Elementi Update Plan ?
- 3.3 File and Media Formats
- 3.3.1 What file type are supported by the HMP?
- 3.3.2 My video does not play on the HMP, what should I do?
- 3.3.3 Why there is no sound from my video?
- 3.3.4 Can I display live TV using the HMP?
- 3.3.5 Is the HMP compatible with web streaming sources (Ustream, YouTube etc.)?
- 3.3.6 Can PowerPoint presentations be displayed on the HMP?
- 3.3.7 Can Flash content be displayed on the HMP?
- 3.3.8 Can PDF content be displayed on the HMP?
- 3.3.9 Can a web page be displayed on the HMP?
- 3.3.10 Is the HMP fully compatible with HTML5?
- 3.1 Elementi
- 4 Special Features
- 4.1 Multiscreen
- 4.1.1 What kind of video wall shapes are supported by the HMP?
- 4.1.2 How many HMP devices do I need to build a 3x3 video wall?
- 4.1.3 When creating video wall content, should I create separate content for each screen?
- 4.1.4 How to synchronize my players in a video wall? Do I need extra cabling?
- 4.1.5 Can I show text tickers over multiple synchronized screens?
- 4.2 Interactivity
- 4.3 Elementi X
- 4.4 Technology Preview Features
- 4.1 Multiscreen
How can I access my player?
Check the Get started with the player tutorial to see how to connect the cables. Then follow the on-screen wizard to configure your player using the Control Center. You can access the player using one of the player addresses in your browser.
What is Control Center?
Control Center is the player's configuration interface used for making configuration changes and for requesting information from the device.
I have lost my admin password, how do I recover it?
Can I connect via Wi-Fi?
Yes, the HMP400W has built-in support for Wi-Fi. For the other player models, you can use a Wi-Fi Ethernet adapter or a Wireless Access Point set in bridge mode. Note that the player does not support USB wireless adapters.
For more details, see the Wi-Fi page.
Does the HMP support POE?
See Power over Ethernet page for more details on this subject.
Is the player TAA compliant?
What server do I need to use with my HMP?
The HMP do not need any additional server. It comes with its own internal storage. You can use the built-in interface (or Fusion for HMP200/HMP130) to manage the content to be displayed, or the Windows-based Elementi software to create and publish content on any number of HMP devices.
Can I use a USB drive for content?
Yes, the HMP can play content directly from a USB drive plugged into its USB port. It is usually employed when the HMP is not connected to the network for the content to be pushed directly on its local storage.
See "Plug & play USB drive content" page for more details on this subject.
What can I tell my IT security manager about integrating HMPs in the network?
SpinetiX is very serious about security and you can find a lot of details on the Security page. The access to the player can and should always be password protected. Your network administrator may also be interested in the list of ports opened by the HMP.
Note that SpinetiX is regularly releasing firmware updates (see Firmware release notes) which, among others, include security patches and vulnerability fixes.
What is the HMP350 second Ethernet port useful for?
The HMP350 features an integrated network switch with two Ethernet ports, which can be used interchangeably to connect to a network or for daisy-chaining multiple HMP350 devices (for instance within a video wall setup). Note that the two ports cannot be configured differently for access to different networks.
Is the HMP compatible with Crestron or AMX controllers?
How can I access my DiVA?
Check the Get started with the player tutorial to see how to connect the cables to your DiVA player. Then follow the Configuration Wizard to configure your player. Once done, you are ready to Create Content.
How to create a content backup on DiVA?
To create a backup of the content existing on a DiVA player, click on CREATE, select the asset(s) you want to back up, and click on the "Backup" button.
Why the player cannot display content from Internet?
The RSS app and Weather app require access to Internet - if the player is connected to a network with Internet access, but the network status on the Control Center home page is not OK, then verify whether a proxy server is required for the Internet access; if so, enter its details under Network > HTTP Proxy.
How can I skip the HMP Control Center Wizard?
Since version 3.0, the HMP Wizard has been added to simplify the configuration of the HMP200, HMP130 and HMP100. To skip this wizard, select "Advanced" on the Operation Mode step, and then "Access HMP Control Center".
How do I open HMP Control Center when Fusion is enabled?
Is there a manual for Fusion?
Yes, you can find the manual on the Fusion page.
Can I turn the screen on and off using the HMP? Does the HMP support CEC?
What is DSOS?
Which is the latest firmware?
Check Firmware release notes to find out which is the latest firmware for your player.
How to update the player's firmware?
The incremental update from the SpinetiX update server is the easiest way to update the player firmware; the player is required to have an Internet connection to be able to reach the SpinetiX server.
If the player is not connected to the Internet, then use one of the alternative firmware update methods: from a USB drive or from a local server. All the firmware versions are available for download from SpinetiX server - for more details, see Firmware page).
How do I install Elementi on a new PC?
- Download the software from http://www.spinetix.com/elementi/download
- Either start the 30 day trial or enter your License key to activate Elementi. Note that Elementi needs to have access to Internet / our servers to perform this task, otherwise, you need to follow the manual activation procedure.
Which Elementi do I need?
Elementi software comes in three user editions: Elementi S, Elementi M, and Elementi X, each being specialized for a certain type of usage (single site, multi-site, custom), and with an increasing set of features comparing to the starter edition - for more details, see the comparison of the three Elementi user editions on the SpinetiX site.
Is there a manual for Elementi?
Can I install Elementi on a server?
Elementi has been designed to run on Windows workstations. Windows Server OS is not officially supported, mostly due to poor graphics performances. For the same reason, virtual machines are also strongly not recommended.
Is there a version of Elementi for MAC?
How do I upgrade my Elementi ?
To upgrade to the latest version of Elementi, download the Elementi installer and execute it to install Elementi. Note that your current Elementi license must have a valid Update Plan associated with it.
Can I upgrade from Elementi S to Elementi M?
To upgrade from Elementi S to Elementi M, you need to
- Buy a new Elementi M license.
- Release the current Elementi S license.
- Activate the Elementi M license on your PC.
See also the Elementi License section below.
Are Elementi software updates included in the price?
As specified in the End User License Agreement, SpinetiX will provide free of charge all updates it makes generally commercially available to its customers during the period of 12 months from the first activation of the Product.
After this period, benefiting from new software updates requires a valid Update Plan subscription that the Dealer can purchase through Cockpit service.
What is the price to upgrade an Elementi license?
That depends on the date you activated your Elementi license - register your Elementi license into Cockpit and find out the expiration date of the Update Plan associated with your license. If Cockpit shows that you have a valid Update Plan, then you are entitled to a free upgrade. Otherwise, you need to purchase an Update plan extension for your license. Please contact your Dealer or Distributor for the price of the extension.
How can I add my HMP device in Elementi if auto discovery does not work?
You need to add the HMP device manually. For this, you need to enter the device serial number and its IP address (IPv4 or IPv6) into the configuration box. These details can be displayed on the screen connected to the HMP, by briefly pressing the HMP blue button.
How do I backup my Elementi projects?
How can I display my CSV file on the HMP?
To display data from a CSV file on the HMP you need the following:
- The CSV file itself; the file can either be imported as part of your Elementi project (if the file does not change often) or located on a web server (using services such as Box, Onedrive, etc. is also possible).
- A project based on the data-driven widgets to display the information in a formatted manner on the screen.
Can I use an UNC path (\\servername) to store my CSV file?
I'm using a feed widget, but my data is updated only when I restart the player, why?
By default, when a Data feed widget is used, the refresh frequency is set to 'never'. Unless the feed is re-opened or is part of a Playlist, the data will never be refreshed. Set a duration into the refresh property (1h for instance) to ensure that your data is periodically refreshed.
How can I display a text ticker?
An inline text ticker is also available for downloaded from the Support Wiki.
What server do I need to use with my HMP?
Is there a CMS from SpinetiX for multi-user content management?
Yes, SpinetiX ARYA, our cloud-based visual communication solution, easy to use and accessible from anywhere from a browser from any device (PC, tablet, smartphone) and at any time.
Can I use my Elementi License on multiple PCs ?
The Elementi License can be active on a single physical computer at any given time. Nevertheless, the license can be released from one PC and activated on another PC, directly from Elementi (or from Cockpit, but limited).
Can a license be used by multiple users?
Yes, as long as they are all using the same PC. Note that each user must activate the license under his / her Windows account.
Why do I get "License Key already in use" when trying to activate my license key?
- If you can still access the previous installation of Elementi, you can use the release the license directly from Elementi.
- If you no longer have access to the previous installation, you need to use the emergency license release procedure. Note that this can only be done three times maximum.
Once you have released your license, you can activate it on the new PC.
Why does the Elementi license require to be checked periodically?
The Elementi license allows moving licenses from one PC to another upon user request; therefore, it is necessary to check periodically the license activation status on the server to avoid the license being used in parallel on multiple PCs.
The check of the license activation status is in general transparent to the user.
If Elementi has no access to the Internet or to SpinetiX servers, a manual check procedure must be performed by the user at regular intervals. In this case, we highly recommend to register your license into Cockpit, as this will reduce the frequency of Elementi's periodical check and improve the user experience.
I have used the Elementi 30 day trial, how can I extend the trial?
It is not possible to extend the 30 day Elementi trial.
You can obtain another trial license by following a partner training, if available in your region.
Why do I get an error when trying to register my Elementi license key in Cockpit?
There are different reasons for that:
- Incorrect license key
- Double-check that the license key you entered is correct (look especially for similar characters like 0 and O, 1 and I, 5 and S, etc.).
- License already registered
- If the license key is already registered under another account, you need to ask the owner of the account to remove the license from his account. In case of problems contact your distributor or SpinetiX Support.
What is Elementi Update Plan ?
File and Media Formats
What file type are supported by the HMP?
The HMP can play the following file types:
- Image: PNG and JPG / JPEG. Other formats will be automatically converted by Elementi.
- Video: AVI, MOV and MP4 are the recommended video format to be used. Others formats may be used as explained in the Video decoding page. Use of the H.264 video codec is recommend for the HMP200 and MPEG-4 (part2) for the HMP130 / HMP100. See the Encoding guides to re-encode your video if needed.
- Audio: MP3 and M4A are the recommended audio format. Other formats may be used as explained on the Audio page.
My video does not play on the HMP, what should I do?
Check the Video decoding page for a complete list of codecs and video formats supported by the HMP. Also, check the Encoding guides to see how to re-encode your video and the Streaming guide in case you are using video streaming.
Why there is no sound from my video?
Otherwise, check that the audio codec used within the video file is compatible with the HMP (in this case errors will be shown in the player.log). If it's not the case, then transcoding of the video file is needed.
Can I display live TV using the HMP?
The HMP cannot connect to live TV sources unless they are available over the network using RTSP, RTP, or UDP Streaming sources. To do this, you might need to use a dedicated hardware (see also this list of encoders and streamers known to be compatible with the HMP).
Is the HMP compatible with web streaming sources (Ustream, YouTube etc.)?
Displaying video or streaming content from sites like YouTube and Vimeo, is possible on the HMP400 and HMP400W with DSOS KIOSK license using the Web Page layer. For instance, see here how to show YouTube videos in full-screen.
This method doesn't work though for HMP350 and HMP300 models because the webkit process dealing with web content has limited resources allocated and lower priority - not enough for real-time rendering of that web page. A possible workaround is to download those video(s) locally (using browser add-ons, extension etc.) and then import the video into your Elementi project or upload it onto the player web interface.
Can PowerPoint presentations be displayed on the HMP?
Yes, but not directly; the PowerPoint presentation should first be exported as a video or as a collection of images from the PowerPoint application itself. Note also that the support for converting PowerPoint presentations into videos has been removed from Elementi 2015.
For more details, see how to use PowerPoint content.
Can Flash content be displayed on the HMP?
Yes, but not directly; the Flash animation should first be exported as video from the Flash application itself. For more details, see how to use Flash content.
Note that the support for converting Flash files into videos has been removed starting with Elementi 2015.
Can PDF content be displayed on the HMP?
Starting with Elementi 2021, rendering PDF files is supported within projects for HMP400 and HMP400W. PDF files with multiple pages are imported automatically as a playlist, thus allowing hiding pages, reordering pages, and/or adding a custom transition between pages.
Can a web page be displayed on the HMP?
All details about this subject can be found on the Web content page - the short answer is:
- The HMP400 can display most of the web pages, thanks to the new HTML5 rendering engine, based on Chromium, with support for hardware accelerated video decoding and WebGL.
- The HMP300 and HMP350 devices can display static and semi-static web pages; complex web pages might not work though, due to limited resources available.
- The HMP200, HMP130, HMP100 players don't have HTML support - some alternatives are detailed on the Web content page. Note that entering the URL of a website within a media layer will not have it displayed on the screen.
Is the HMP fully compatible with HTML5?
What kind of video wall shapes are supported by the HMP?
Elementi supports both standard grid-pattern layout and user-defined layout (which can be a mix of various screen sizes, orientation, or even screen overlaps) for multiscreen content. See more about how to create multiscreen content.
How many HMP devices do I need to build a 3x3 video wall?
To get the best resolution and quality, each screen should be driven by one HMP, therefore for a 3x3 video wall a total of 9 players should be used.
Note that there is no limit to the number of screens that can be used in a multiscreen project; Elementi can easily manage a multiscreen project with up 15 screens, but for larger ones, you might encounter content creation difficulties.
When creating video wall content, should I create separate content for each screen?
No, Elementi lets you manage multiscreen content the same as for a single screen. The only limitation is for videos and images - if they are larger than 1920x1080, they need to be split into N videos or images of maximum 1920x1080. Note that starting with Elementi 2015, the splitting is done automatically - see more about importing large videos.
How to synchronize my players in a video wall? Do I need extra cabling?
There is no need for extra hardware to build a video wall with HMP devices. The |synchronization is done thought the network using NTP. If you don't use a local NTP server, you can use an HMP as NTP server.
Can I show text tickers over multiple synchronized screens?
What kind of interactivity can I do with the HMP? Do you have samples?
The HMP supports 3 different type of interactivity:
- Interactivity via USB: Touch screens, mouse, keyboards, ...
- Interactivity via Ethernet: Web pages, sockets, AMX and Crestron controllers, ...
- Interactivity via RS232: Queue management systems, GPS, dry contacts, ...
Can I use a touchscreen with the HMP?
Yes, the HMP supports virtually any touchscreen or touchscreen overlay which uses an HID compliant controller, is connected to the HMP via the USB port and works in single-touch mode. Please check the Supported touchscreen controllers and devices page for more details on this subject.
I have a new touchscreen, is it supported?
The HMP supports virtually any touchscreen or touchscreen overlay which uses an HID compliant controller, is connected to the HMP via the USB port and works in single-touch mode. Please check the Supported touchscreen controllers and devices page for more details on this subject.
Does the HMP support multi-touch?
How to display a message on the screen without editing the content within Elementi?
Can the HMP connect with 3rd party applications?
- If the application is based on a REST API and is returning JSON or XML data then the example in the JSON data feed tutorial will help you get started with the integration.
- If the application relies on other technologies, a good understanding of tools available to Get and Post data and the Parsing functions from the HMP may be necessary for complete integration.
Is the HMP compatible with eDirectory (or any other web services)?
Technology Preview Features
Technology Preview features provide early access to upcoming product innovations, enabling you to test functionality and provide feedback during the development process. However, these features are not fully supported under SpinetiX Level Agreements, may not be functionally complete, and are not intended for production use. As SpinetiX considers making future iterations of Technology Preview features generally available, we will attempt to resolve any issues that customers experience when using these features.
During the development of a Technology Preview feature, additional components may become available to the public for testing. Because Technology Preview features are still under development, SpinetiX cannot guarantee the stability of such features. As a result, if you are using Technology Preview features, you may not be able to seamlessly upgrade to subsequent releases of that feature. While SpinetiX intends to fully support Technology Preview features in future releases, we may discover that a feature does not meet the standards for enterprise viability. If this happens, we cannot guarantee that Technology Preview features will be released in a supported manner. Some Technology Preview features may only be available for specific hardware architectures.