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HMP400W player


The HMP400W is the newest arrival in the Hyper Media Player family. With a sealed fanless design, an Intel Atom® inside, and made in Germany, it is designed to deliver 4K at 60 fps digital signage content, flawlessly, 24/7, over a decade.

Key Features:

  • Commercial grade, long-life 24/7 use
  • Fanless, compact, and flat-form factor design
  • Dust-resistant, designed for extreme conditions
  • Passive heat dissipation
  • Intel® Atom® processor
  • DSOS™ by SpinetiX – signage operating system
  • 4K | 60 fps ready
  • Power over Ethernet (PoE+ / 802.3at)
  • 3-year warranty included, extendable to 5 years
  • Engineered in Switzerland, made in Germany. TAA compliant.
  • Wi-Fi support

See also the HMP400 page on the main website and Get started with the HMP400W guide.



Main characteristics

Processor Intel™ Atom x5-E3930
Memory RAM: 4 GB, bandwidth: 34.1 GB/s
Storage Internal: 16 GB solid state eMMC 5.1 Industrial MLC NAND with OS in higher endurance SLC area
External: Flash drive, hard disk (via USB 3.0)
Power Power over Ethernet (PoE+ / 802.3at) or USB-C lockable Power Delivery 2.0, 27W (min 3A@9V)
Operating environment Ambient temperature: 32 - 104ºF / 0 - 40ºC
Storage temperature: -4 to 122ºF / -20 to 50ºC
Relative humidity: 10-90% non-condensing
Real-time clock (RTC) Accuracy ±1 min./month, backup by supercap (30 days)
Dimensions W x H x D: 200 x 27 x 120 mm, respectively 7.87 x 1.06 x 4.72 inches
Weight 660g ± 5g, respectively 23.3 oz

Input & outputs

HMP400W input and output interfaces
Video output HDMI Port 2.0 (type A, lockable) + DisplayPort 1.2 (USB-C lockable alternate mode)

Display power saving: HDMI-CEC, DisplayPort, serial port

Audio output

Digital audio (stereo and 5.1/7.1 surround sound) via HDMI, DisplayPort, or any of the USB-C ports (using a DAC device)

Analog line-level audio (stereo) via dedicated USB-C port



Ethernet 1 GbE 8P8C port (a.k.a. RJ45), IEEE 802.3ab, 802.3u, 802.3az standards

Wi-Fi IEEE 802.11a/b/g/n/ac Wave 2, 2x2 MIMO, operating in the 2.4 GHz and 5 GHz bands
Remote configuration: Embedded web server, HTTPS with user root certificates, RPC API

USB port 3 x USB 3.0 (USB-C lockable)
Note Notes:
  • The three USB ports can be used to update the firmware, to connect USB / serial devices (advanced protocols, accessory required), as well as for dedicated usage for analog line-level audio, display port, power supply.
  • For built-in analog audio output (DSOS 4.6.2 or later), we recommend using the SpinetiX USB-C analog audio cable (SX-HW-UCAUD), which is a true analog cable conforming to the USB-C alternate audio specification. It is purely passive, so no risk regarding the reliability of active electronic components, and the noise level and distortion have been validated in our lab.
  • For digital audio output over any of the USB-C ports, you'll need to use an adapter/device capable of active digital-to-analog conversion (DAC), compliant with the USB Audio Class (UAC).
  • The player does not support 3G/4G USB cellular modems.

Blue button

The player's blue button is multi-functional allowing to perform different operations depending on how long it is pressed and whether the player is powered on or powered off during that time - like trigger OSD information, shut down, reset to factory default settings, force Recovery mode, etc.

See Blue button page for more details.


The player has four diagnostic LEDs on the front side indicating power, system, Wi-Fi and network. Two more are integrated within the network connector on the back side. These LEDs can be used to quickly assert the status of the player.

See LED page for more details.

Enclosure / casing


The player can be mounted using two M5 bolts - see the technical drawing above for exact coordinates of the mounting holes.

  • If the mounting surface is itself well ventilated and/or will help with heat dissipation (e.g. a separate bracket of a display mount) then the player can be mounted flush with the surface, but you should monitor the temperature during use.
  • If the mounting surface is attached to another heat source (e.g. the back panel of a display) then you should use standoffs to allow air to circulate around the player, and monitor the temperature closely.


Each HMP400W player has a unique serial number and a MAC address. Each player has also a device name, set by default to the player serial number, displayed and configurable within the HMP Control Center interface.

A sticker with the serial number, barcode, player model and few other information can be found on the bottom side of each player. This helps to identify the unit and it should not be removed.

Logo and printing

  • Situations may arise where labels or transfers may need to be applied to the player. This is generally not recommended by SpinetiX as the heat generation of the device may be affected.
  • There is almost no risk of a sticker or label removing the logo printed on the player; the printing process used is a special type which results in ink being protected by the outside layer of aluminum itself.
  • Any material affixed to the player must be entirely removable without a trace for the unit to remain within warranty.


The player can be powered over Ethernet (PoE+ / 802.3at) or by using an external USB-C power supply (power delivery 2.0, 27W, min 3A@9V) - although both are supported, it is recommended to use one method or the other.

The typical power consumption of the player, measured in normal conditions is 9W; the maximum is 14W, excluding USB port loads.

External power supply

HMP400W external power supply
  • Model: USBC-PD-30
  • Input: 100-240V 50-60Hz.
  • Output: 5V3A / 9V3A / 12V2.5A
  • DC cord: 150 cm
  • Plug: the power supply unit comes with a built-in type A plug and a removable type C plug.
  • The USB-C connector attached to the PSU must be connected to the USB-C port (marked with the DC symbol ) next to the HDMI port. See how to connect the external power supply.
Incorrect use of a power supply or using an incorrectly rated power supply can damage your player and void the warranty.

Power over Ethernet

The player implements the IEEE 802.3at-2009 PoE standard, also known as PoE+ or PoE plus.

  • The power comes from a power supply within a PoE-enabled networking device (such as an Ethernet switch) or can be injected into a cable run with a midspan power supply (PoE power injector) that can be used in combination with a non-PoE switch.
  • The maximum power delivered by the power sourcing equipment (PSE) is 30 W, while the power available at the powered device (the player) can be as low as 25.5 W, depending on the length of the cable. The standard requires Cat 5 cable or better for high power levels.
  • When the player is rendering complex content, it can use up to 14W, which means that not all 3 USB ports can be used at full load (4.5W), but that's usually not needed anyway, as USB devices typically use much less than the 4.5W max of the standard (USB2 devices, like keyboards and touchscreens are limited to 2.5W for example). On the player side, a microcontroller will automatically shut down USB ports if devices are drawing too much in order to avoid a shutdown of the player by the PoE Ethernet switch.
  • When deciding what model of PoE switch to use for powering multiple players, you should consider a power budget of 30W per player to avoid any issues.

Power off

See how to correctly power off the HMP.


The HMP400W players have a built-in WNIC and can connect to Wi-Fi networks. See how to set up the WiFi network details; alternatively, you can use the network configurator tool and a USB stick for that.


SpinetiX offers 3 years of Hardware Limited Warranty for HMP400W products.

  • A 5-year warranty extension can be purchased separately.
  • The player has a very low probability of failure because its hardware architecture is free of moving parts. There is no official MTFF/MTTF/MTBF calculated; the component with the shortest MTTF is currently the internal storage, however, the high-quality cards used by SpinetiX are certified for at least 5 years of use by the manufacturer.
  • The warranty does not apply to the external power supply unit, nor the internal memory medium (storage). See General Terms & Conditions of Sale (Exclusions section) for more details.


Operating System


The embedded DSOS™ is a secured operating system designed for digital signage players, especially for demands of defense, financial, cruise vessel and other high-availability scenarios. It cannot be changed in any way, and no other OS can be installed on the player.

See DSOS page for more details.

Rendering engine

Layer composition Multi-layer, multi-video decoding capability
Text Unicode support (international text); bidirectional (right-to-left, left-to-right)
Fonts: TrueType, OpenType user fonts, built-in fonts (Western, Cyrillic, Arabic, Greek, Hebrew, Chinese, Japanese, Korean, Thai, Hindi, etc.)
Media file formats Image formats: JPEG, PNG, GIF, SVG
Video formats: MPG, MP4, M4V, MOV, MKV, AVI, VOB, TS, WMV
Audio formats: MP3, AAC, WAV, WMA, AC3, M4A, MKA
Video codecs Multi-video decoding capable, 4K60p max
H.264/MPEG-4 AVC: HP@L5.2, H.265/MPEG-H HEVC: L5.1
WM9/VC-1: AP@L3
Audio codecs AAC-LC, HE-AAC, AC3, MPEG Layer I, II, III (MP3), WMAv2, AC3
Animation Elementi playlists, transitions, effects
Content languages HTML5, SVG Tiny 1.2+, Canvas, SMIL Animations, iCalendar (RFC 5545)
Scripting language JavaScript (ECMAScript 5), jSignage™ (jQuery, Layers, Graph, QRCode, etc.), WebStorage, XMLHttpRequest
External data access AJAX, REST, HTTP/HTTPS with custom certificates or SRP, raw TCP/UDP
Interactivity USB input devices (touch screen, keyboard, mouse, presenter, barcode scanner, etc.), USB HID I/O, network triggers, serial port (JavaScript COM API)
Video Wall Accuracy ± 1 frame, unlimited screens
Streaming RTSP, RTP, UDPR (multicast capable), HTTP

DSOS activation licenses

DSOS licenses for HMP400W


The HMP400W players are working out of the box with SpinetiX ARYA™ cloud-based service, without needing a DSOS license, however, not all the players' features are available. More features can be unlocked by purchasing a DSOS license (choose between WIDGETS, KIOSK, or SYSTEMS) and then activating it on your player.

In WIDGETS mode, you combine the power of the player and the versatility of Elementi and its 250+ widgets. Fill any display with content that auto-updates using data from your everyday tools like social media, Goggle Suite, or Microsoft Office 365. The widgets are easily customizable, simple, and powerful to deliver information.
This DSOS license activates all APIs for content automation and distribution.
The KIOSK mode builds on top of the Widgets mode and offers support for rich interactive content created with HTML5 and/or Elementi, including HTML5 dashboards, Microsoft Power BI, Google Maps, YouTube, Vimeo, etc.
This DSOS license activates native support for HTML5 and physical input/output APIs.
The SYSTEMS mode allows you to immerse audiences with your story through IoT solutions and third-party technologies. With sensors, cameras, smart-building, queue management systems and more, you have the full integration capacity of the player to deliver experiences with an unlimited degree of personalization.
This DSOS license activates all SpinetiX features and APIs for maximum integration options, such as multiscreen synchronization/video wall, custom resolution, streaming, network triggers from external devices or applications, etc.

Activate a DSOS license

Assign a DSOS license to a player

Once you have purchased a DSOS license, follow these steps to activate it on your player:

  1. Open in your browser.
  2. Sign in to your account.
    If you already have an account on SpinetiX ARYA™, use the same credentials to log in with, as the two platforms share the users' database. Otherwise, sign up for a new user account using an email address (click the button marked with the SpinetiX logo) or your Google or Facebook profile.
  3. In the top part of the screen, enter a comment, the player's serial number, and the license code (12 alphanumeric characters).
    The comment and serial number fields can be edited at any time - for that, click on the field, enter the text you want, and then press the "Enter" key to save the changes.
    You can also assign licenses to your account without assigning it to a player for a later use.
  4. Click the "ASSIGN" button. A row containing these details, plus the DSOS license type, is added underneath.
    If the target player is connected to the SpinetiX Cloud, it will automatically get the DSOS license (this can take up to 5 minutes, when the player is in SLOW SYNC mode).
  5. However, if the player is not detected by the system and/or is offline, a DOWNLOAD button will appear. Click that button to download a configuration file and apply it to the target player.
WARNING: Downloading the configuration file will display a notice informing you that this action will permanently bind the license to the target player and is irreversible. Therefore, proceed with caution.
Note Notes:
  • A grace period of 6 months (180 days) begins at the activation date of a DSOS license on a player. During this period, a WIDGETS, KIOSK, or SYSTEMS license may be transferred to other players. A checkmark icon can be found next to the license type indicating that it is still within the grace period.
  • After the grace period, the license will be permanently bound to the player on which it was activated. Subsequently, the license can be suspended from the player but cannot be transferred to another. A lock icon can be found next to the license type indicating that it is permanently bound.
  • Once a DSOS license has been bound to an account, it can only be moved to another player, but not to another account. If you need to modify a license on a player, you can suspend the current license assigned to it and activate a new license. For example, upgrading from a WIDGETS to a KIOSK license. (see details below)

Modify a DSOS license

During the grace period

A DSOS license is still transferrable from one player to another. To remove a license from a player and/or add it onto another player, follow these steps:

  1. Click the serial number that is currently assigned to the DSOS license.
  2. Delete the serial number. This will remove the license from that player.
  3. Enter the serial number of the new player. This will assign the DSOS license to the new player.
  4. Press the "Enter" key to save the changes.

After the grace period

The DSOS license is permanently bound to the player, and you can only SUSPEND or RESTORE a DSOS license on a player. To modify a license on a player, follow these steps:

  1. Find the desired DSOS license in the licenses section and click on the SUSPEND button on the right. This will change the SUSPEND button to RESTORE.
  2. Enter the serial number of the player to the new license you wish to assign to it.
  3. If you decide to reassign the previous license again, first suspend the new license assigned to the player.
  4. Click the RESTORE button on the right of the previous license to reassign it to the player.
Note Note:
A DSOS license cannot be removed from an offline player. For situations such as RMA, please contact support to obtain a replacement license.

Content management

The HMP400W works out of the box with SpinetiX ARYA cloud-based service. Elementi can also be used if a DSOS license has been activated on the player.

SpinetiX ARYA

SpinetiX ARYA is a cloud-based visual communication solution, easy to use and accessible from anywhere from a browser from any device (PC, tablet, smartphone) and at any time. The carefully crafted templates with animations and transitions will show off what’s on sale, opening hours, person showcase, news, menu weather and more.


Elementi is our simple, yet powerful digital signage software, letting you seamlessly publish and schedule content onto your player. The bond between Elementi and the HMP400W players ensures consistency in delivering a visually rich experience to any combination of screens across your network day after day, year after year - regardless of external factors such as evolving PC standards and hardware.

See Elementi page for more details.

See also

This page was last modified on 20 January 2021, at 13:25.