Update the firmware

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Note
This page is about updating the player firmware from Control Center. See also how to install the firmware in Recovery mode.

Introduction

The simplest way to have the latest firmware version on your player is to update the firmware from Control Center, either directly from SpinetiX update server or using one of the alternative methods detailed below.

The advantage of the incremental firmware update, comparing to a installation from scratch, is that the content and configuration settings are preserved on the HMP / DiVA device; the disadvantages are that:

  • it is possible only to update to a newer firmware version, if one is present at the specified source path, but not to downgrade (this is not recommended anyway);
  • it takes usually longer than a full reinstall from Recovery Console - which is faster, but the player settings are reset and any user content removed;
  • the update from a really old firmware may be done in two steps.

Updating via Control Center can take awhile depending on many factors:

  • The difference between the current and the new firmware versions - the greater the gap, the longer the process;
  • Network connection speed in case of updating from an external source, like the SpinetiX server;
  • The content playing on the device while updating - restore the default content to speed up the process.


Note Note:
Optionally, you can enable automatic updates and set at what time the player should check each day the server for updates.

Updating from SpinetiX server

Updating the player firmware from the SpinetiX server only requires the player to have Internet connection and be able to reach the SpinetiX update server. Otherwise, one of the alternative firmware update methods, detailed further down on this page, can be used instead.

Update on DiVA, HMP300, HMP350

Control Center - Updates available

To check if a new firmware version is available and to update to it, follow these steps:

  1. Access and log into the player web interface.
  2. Click on the gear icon from the top bar menu to access Control Center.
    If a firmware update is available, an exclamation mark will be shown in the Firmware summary box on the Control Center home page.
  3. Click on the Firmware summary box.
    Info about the available updates are shown
  4. If there are updates available, press the "Update Now" button to proceed with the firmware update.
    • Make sure that the device is not powered off during the update.
    • During the update, each library is downloaded, uncompressed, verified for integrity and then installed. At the end, the HMP is automatically rebooted.
    • You can monitor this process by pressing "Show" button during the firmware update.


Control Center - Operations - Firmware Update

Alternatively you can manually check for firmware update using the Control Center > Operations page:

  1. Go to the "Firmware Update" section
    1. Ensure that the "Update source" is set to SpinetiX server - depending on the HMP model this could be:
      • DiVA-> http://download.spinetix.com/diva/updates/
      • HMP350 -> http://download.spinetix.com/hmp350/updates/
      • HMP300 -> http://download.spinetix.com/hmp300/updates/
      • Major releases are not published right away on the mainstream update channel; but they are available at http://download.spinetix.com/hmp-next/updates/ .
    2. If the update URI is not set to SpinetiX server go to Control Center > Advanced Applications > Firmware to configure the Server URI.
  2. Click on the "Check Now" button.
  3. At the end of the check, the page reports the status, which can be:
    • X updates available: Firmware version 4.1.x (build 1.x.xxxxx).
    • No updates available: The HMP is using the latest version.
    • Update failed or Fatal Error: See the Troubleshooting section for more details.
  4. If there are updates available, press the "Update Now" button to proceed with the firmware update.
    • Make sure that the device is not powered off during the update.
    • During the update, each library is downloaded, uncompressed, verified for integrity and then installed. At the end, the HMP is automatically rebooted.
    • You can monitor this process by pressing "Show update log" during the firmware update.

Update on HMP200, HMP130, and HMP100

Control Center - Firmware
Firmware available for update

To check if a new firmware version is available and to update to it, follow these steps:

  1. Open HMP Control Center and click on the "Firmware Update" link (under the "Administration" menu on the left).
  2. Go to the "Settings" tab
    1. Ensure that the "Server URI" is set to SpinetiX server - depending on the HMP model this could be:
      • HMP200 -> http://download.spinetix.com/hmp200/updates/
      • HMP130 -> http://download.spinetix.com/hmp130/updates/
      • HMP100 -> http://download.spinetix.com/hmp100/updates/
      • Major releases are not published right away on the mainstream update channel; but they are available at http://download.spinetix.com/hmp-next/updates/ .
    2. If the update URI is not set to SpinetiX server, click on the "Reset to Default" button to restore the default URI.
  3. Go back to the "Firmware" tab, and set the update source to "From server".
  4. Click on the "Check for Update" button.
  5. While checking, a progress bar will be displayed. At the end of the check, the page reports the status, which can be:
    • X updates available: Updating now would install firmware version 3.3.x (build 1.x.xxxxx).
    • No updates available: The HMP is using the latest version.
    • Update failed or Fatal Error: See the Troubleshooting section for more details.
  6. If there are updates available, press the "Update Now" button to proceed with the firmware update.
    • Make sure that the device is not powered off during the update.
    • During the update, each library is downloaded, uncompressed, verified for integrity and then installed. At the end, the HMP is automatically rebooted.
    • You can monitor this process by pressing "Show update log" during the firmware update.

Alternative methods to update the firmware

When updating from SpinetiX server is not an option, for bandwidth saving, network security or any other reasons, you can update the firmware via your local web server (works best for multiple HMP devices) or using a USB flash drive (when setting up a local web server is too much of a hassle).

Updating from a USB drive

To update the firmware from a USB flash drive, follow these steps:

  1. Download the relevant spinetix-***-updates.zip file to your PC.
  2. Make sure that the USB drive is formatted as FAT (as NTFS is not supported).
  3. Extract this zip archive file into the root of the USB drive - a folder named "updates" is created. The directory structure must not be modified.
  4. Connect the USB drive to the HMP and wait few seconds for the USB device to be recognized.
  5. Open the Control Center of that player.
  6. Check that the USB drive is correctly detected:
  7. Check for update
    • for HMP350 and HMP300 devices: Open the Operations > Firmware Update page, change the "Update source" to "USB Key" and press the "Check Now"
    • for HMP200, HMP130, and HMP100 devices: Open the "Firmware Update" page, change the "Update source" to "From USB Key" and press the "Check for Update" button.
  8. You will see a message informing you of which updates are available.

Updating from a local web server

Note
This section does not apply to DiVA players.
Firmware update settings
Firmware Update > Settings tab

To update the firmware from your local server, follow these steps:

  1. Download the relevant spinetix-***-updates.zip file to your PC.
  2. Extract this zip archive file into a folder on your local web server (e.g. ~/public_html/hmp/), accessible via HTTP.
  3. Open Control Center and go to
  4. Set the "Server URI" to the address of your server (e.g. http://myupdateserver/hmp/updates/).
    • Optionally, you can enable automatic updates and set at what time the HMP should daily check your local server for updates.
  5. Click on the "Apply" button to save the modifications.
  6. To check for updates, open
  7. You will see a message informing you of which updates are available.


Note Note:
There is a known incompatibility about using IIS 7 as firmware update server, because it does not allow certain characters in file names, some of which are included in the paths of the update files.

Troubleshooting

Update failed

The most probable source of this error is that the player could not contact the update server. Check that the network settings are correct and it has Internet connection. Then check out the error message reported in the update log against the ones detailed below:

  • failed parsing repository URI
    The updates website is temporarily unavailable or a proxy server / ISP warning page is being returned instead of the SpinetiX site page. Check the Server URI in a browser on a PC running the same network configuration.
  • failed retrieving repository path 'repodata/repomd.xml' (could not connect to server)
    There is a problem with the player connection to the Internet. Fix the connection issue and try again.
  • failed fetching 'repodata/repomd.xml' (404 Not Found)
    The update server name is most likely misspelled. Reset to the default SpinetiX server and try again.
  • failed fetching 'repodata/repomd.xml' (server or proxy hostname lookup failed)
    Make sure that a network gateway and DNS servers are correctly configured and that the player is connected to the network.
  • failed fetching 'repodata/repomd.xml' (403 Forbidden)
    Most probably the player is configured to use a proxy for Internet access and the proxy is returning the 403 error; either remove the proxy or change the settings on the proxy server to allow the access to our server.
    Otherwise, it could be a transparent proxy or firewall in between that forbids this file - a possible workaround is to use HTTPS instead of HTTP.
  • failed fetching '{Filename}.rpm' (400 Bad Request)
    This can happen when using a proxy to connect to the Internet. The download of the repomd.xml was successful, but the *.rpm files are blocked by the proxy. Contact your network administrator or use an alternative firmware update method.
  • authentication failed on server
    In this case, contact SpinetiX Support and provide a report from the player.

Fatal error

This is usually the result of a firmware update being stopped during the process, leaving the player in a non-stable state; in this case see how to install the firmware in Recovery mode.

This page was last modified on 5 January 2017, at 11:51.