Operations

 

Applies to HMP350, HMP300, DiVA, and HMP400/HMP400W. For older models, see Maintenance page.

Description

Control Center - Operations

The Operations page of Control Center allows performing different maintenance operations, such as: firmware update, player restart / shutdown, recovery mode, restore default content or factory default settings, format storage, clearing player data, generating a report etc.

It contains the following sections:

• Firmware Update
• Maintenance
• Reset
• Support

Firmware Update

When opening the "Operations" page, a check for possible firmware update is automatically performed. If a new firmware is available, a notification box is shown suggesting to apply the update.

It is possible to change the firmware update source between the configured update server or a USB key. To trigger a manual check for the latest firmware, press the "Check Now" button.

Maintenance

The maintenance section lets you:

• Restart the player.
• Shut down the player.

  You can also press the blue button for 3 seconds to shut down the player.

• Enable ARYA
• Start the Recovery mode.

Warning:

Unplugging the player from the power network without a prior shutdown, especially in a repetitive manner, could cause content loss and / or hardware problems.

Reset

The reset section lets you:

• Restore Default Content

  Clicking on this button replaces the current content with the default one (i.e. white background and SpinetiX animation).

  For HMP350 and HMP300 this also removes all the content published on the player.

• Reset to Factory Default

  Clicking on this button restores the device to factory default settings. Note that the device will keep the current firmware.

• Format the Internal Storage

  Clicking on this button formats the content partition of the internal storage of the HMP, which is useful in case of internal storage corruption. Note that this doesn't apply to the external storage.

This section also lets you clear specific settings or information of the player:

• Logs

  Remove all the logs from the player. May be needed to help diagnose issues with the player.

• Cache

  Remove all file store in the player cache. May be needed in case of network issues.

• Clock calibration

  Clear the internal clock calibration. May be needed in case of network issue.

• Web storage

  Clear the web storage used by JavaScript. May be needed in case of JavaScript errors.

• Splash screen

  Restores the default splash screen settings.

• Touchscreen calibration

  Reset to default the configured touch screen calibration.

• Firmware updates server

  Reset to default the configured update server.

Support

Operations > Support

From this section, you can generate a player report - this is usually asked by SpinetiX Support for in-depth analysis of a player malfunction.

In case of issues with the firmware or the internal storage of the player, make sure to generate an extended report, as it contains information about the file system and storage health.