IBX players troubleshooting

 

Applies to iBX440, iBX410, iBX410W players.

Introduction

This page contains some steps to follow when troubleshooting the most common player problems. Make sure to check the Get started with the iBX410 / iBX440 tutorials beforehand.

Player does not work

This can actually mean different things: the player doesn't power up, the player fails to boot up, there's no image on the screen, the player cannot be reached over the network, etc.

To troubleshoot, follow these steps:

1. Unplug all the cables from the player.
2. Connect only the external power supply cable and observe the power LED ⇒ light up solid red when the player is powered and running.
   • If there is no LED activity, then try a valid alternative power supply. Warning: Do not use a third party power supply.
3. Connect the display cable and wait for the player to boot up completely.
   • Nothing is shown on the screen? See the troubleshooting steps below.
4. Connect the network cable
   • You cannot access the player over the network? See the troubleshooting steps below.
5. Other problems?
   • You can use the power button to trigger On Screen Display (OSD) and find out the player addresses, restart the iBX player, shutdown the iBX player, reset the player to factory default settings, force recovery mode and flush the player firmware
   • See what you should do when the player is in Safe mode

Note:

Please include the result of each step in your email when contacting SpinetiX Support.

No image on the screen

1. Check that the screen in turned on and the correct input source is selected.
2. Restart the player and check whether the splash screen is shown.
3. Wait for the player to boot up and check that it is running normally - Power LED is lit up solid red .
4. Connect to the player web interface and check the snapshot to make sure that there's some content set to be displayed.
5. Check that the display power saving is not turned on.
6. Check with another display cable.
7. Check with another screen, preferably from a different manufacturer.

Cannot connect to the player

1. Check that the player is running normally → the PWR LED is solid red .
2. Check that the Ethernet cable is correctly connected on both ends.
   • Check that the Ethernet cable is plugged in the correct port, the port on the right with the network symbol. (the SVC port is for service and diagnostic only.
   • If one or more switches are used, check that the corresponding LEDs are blinking, showing network activity.
   • In case the player is connected directly to your PC and the latter doesn't support Gigabit Ethernet, make sure to use an Ethernet crossover cable.
3. Check the activity of the network LED(s) on your player side.
4. Check that you have correctly written the player address on your web browser - briefly press and release the player button to have them displayed on the screen.
5. Check that your web browser does not have a proxy configured, preventing access.
6. Check the network configuration of your PC allows connecting to the player's IP address.
   • Note that your PC might indicate that only limited network connectivity is available - this will not prevent connecting to the player.
   • If the player is using an auto-configured IP in the range 169.254.*.*, then the IP of your PC must be in the same range - you might need to manually change the IP configuration of your PC.
7. Check with another network cable.

Reset to factory default settings

A factory reset, also known as master reset, is a software restoring of an electronic device to its original system state by erasing all the information stored on the device in an attempt to restore the device to its original manufacturer settings. A factory reset should be performed with caution, as it effectively erase all the data and settings that were previously on the device.

To reset a configured player to factory default settings, follow these steps:

1. Connect a keyboard to one of the player's USB ports.
2. Reboot the player.
3. Press F7 to enter the Boot Menu at system startup.
4. If the BIOS access on your iBX player has been secured, then you must enter the BIOS administrator password to be able to proceed.
5. Select "SpinetiX DSOS menu" option (the one without redundant boot).
   

   DSOS menu
6. Select "Reset to factory defaults" option.
   

   Reset to factory
7. Press "y" key, then "Enter", to confirm.

Note:

A factory reset doesn't revert the device's firmware – see below how to do that.

Boot into Recovery mode

To boot the player into Recovery mode, follow these steps:

1. Connect a keyboard to one of the player's USB ports.
2. Reboot the player.
3. Press F7 to enter the Boot Menu at system startup.
   • You may have to enter the BIOS password if you have set one.
4. Select "SpinetiX DSOS menu" option.
   

   DSOS menu
5. Select "Recovery" option. Wait for the player to reboot.
   

   DSOS menu
6. On your PC, go to the Windows Explorer's Network view and double-click on the player to access the Recovery Console.
   • If for some reason "Recovery" does not work, use the "Recovery (fallback)" option.
7. Once entered, you can either revert to factory default firmware or download the latest firmware package and install it.

Alternatively, use power-cycling to reboot the player for 7 times in order to force it into Recovery mode.

Safe mode

Safe mode is a reduced-functionality operating mode of the player that is meant to prevent a reboot loop in case of content-related problems. It is automatically triggered when the player is forced to reboot five times within 5 minutes.

 

See the full article on Safe mode.

See also

• Get started with the iBX410
• Get started with the iBX410W
• Secure BIOS on iBX players
• Player troubleshooting for HMP400/W, HMP350,HMP300, and DiVA players.
• Safe mode
• Recovery mode
• Firmware