Maintenance

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This page is related to the Control Center interface present on HMP200, HMP130, and HMP100. For HMP350 and HMP300 see Operations, Advanced Applications and System pages.

Description

The "Maintenance" page of HMP Control Center 3.x allows you to perform several maintenance tasks on the HMP200, HMP130, and HMP100.

Basic tab

Maintenance > Basic tab
  • System Restart
    Clicking on the "Restart Now" button will restart the HMP (in Normal mode).
  • System Shutdown (available since 3.0.0)
    Clicking on the "Shutdown Now" button will completely shut down the HMP.
    Warning: after shutdown, the HMP can only be restarted by pressing the push button (HMP200 only) or by physically disconnecting and reconnecting the device from electrical power.
  • Restore Default Content
    Clicking on the "Restore the Default Content" button will replace the current content with the default one (e.g. white background and SpinetiX animation).
  • Reset to Factory Default
    Clicking on the "Reset to Factory Default" button will restore the device to factory default settings (note that the device will keep the current firmware).
  • Reporting
    Clicking on the "Get Report" button will generate a standard report (this is needed by SpinetiX Support to diagnose problems with the HMP).

Advanced tab

Maintenance > Advanced tab
  • Diagnostic Mode Restart
    Clicking on the "Restart Now" button will restart the unit in Recovery mode.
  • Installation Mode
    Clicking on the "Enable" button will switch the HMP into installation mode - the HMP will no longer reboot automatically to activate the configuration changes; the administrator must manually reboot the HMP at the end of the setup to activate all the changes.
  • Extended Reporting
    Clicking on the "Get Extended Report" button will generate an extended report (it contains more information than the standard report). Use this feature only when instructed by SpinetiX Support.
  • Device Self Test
    Clicking on the "Start Testing" button will start a set of self tests to verify the hardware components of the HMP.
  • Clear Data
    Three buttons are present under this section to allow clearing the logs, the cache data and the clock calibration data.
    Use this feature only when instructed by SpinetiX Support.
  • Format the Internal Storage
    Clicking on the "Format Internal Storage" button will format the content partition of the internal storage of the HMP - useful in case of internal storage corruption (note that it doesn't apply to external storage).

Debugging tab

Maintenance > Debugging tab

For HMP350 and HMP300 see Advanced Applications > Streaming


In case of problems when streaming video / audio to the HMP, it is possible to capture the stream packets received by the HMP (see the full procedure on the Streaming page) and send that capture to SpinetiX Support to help diagnose the problem and find possible solutions. Be aware that a capture stream might create large files on the device storage and should not be left enabled for a long period of time.

  • To start a stream capture on the HMP, set the "Capture stream packets" option to "on".
  • To end stream capturing, set the "Capture stream packets" option to "off".
  • To download a stream capture, click on its link under the "Streaming Captures" section. The capture name starts with "CAP_" and is followed by a series of characters.
  • Remove all the captures stored on the device by clicking on the "Clear Stream Captures" button.

Backup tab

Maintenance > Backup tab

See the Configuration backup page for more details.

  • Backup Configuration
    This section allows creating a configuration backup. Click on the "Backup" button to generate and download a .cfg file containing the current settings of the HMP device. If the "Backup users and passwords" option is enabled, then the credentials saved on the player will be included in the backup file.
  • Restore Configuration
    This section allows restoring a configuration backup. Click on the "Browse" button to select a configuration backup file (which can have one of the following extensions: cfg, spx, xml, 7z, and zip), then click on the "Restore" button to apply the configuration onto the HMP.

Hardware tab

Applies to HMP200 only. For HMP350 and HMP300 see System > Hardware Settings page. See also the Operating environment page.


Maintenance > Hardware tab

The HMP200 features an internal temperature sensor that monitors the device internal board temperature - note that this is not the external case temperature, nor the ambient temperature. The current internal board temperature is displayed on the Home page of Control Center.

When the internal board temperature reaches the selected shutdown temperature level, the device shuts down in order to cool itself down; when the internal temperature has lowered below the threshold value, the device will automatically restart.

The shutdown temperature can be set to:

  • "Normal" (default value)
    This corresponds to a maximum of 55ºC / 131ºF of the internal temperature and is meant to prevent an injury when touching the player's external case.
  • "Maximum"
    This corresponds to a maximum of 70ºC / 158ºF and is meant to prevent any physical damage to the player's internal components. This is usually needed when the content is complex and / or the ambient temperature is above 30ºC / 86ºF - in this case, the external case should be handled with caution to avoid injury.


"Warning!"
Setting the shutdown temperature to "Maximum" might have as result an external case temperature exceeding 50°C / 120°F and therefore, touching the player case might provoke an injury - you should handle the external case with caution!
This page was last modified on 18 October 2017, at 11:51.