Reset to factory default settings

Description

A factory reset, also known as a master reset, does a software-restore of an electronic device by erasing all the user data and settings saved on the device in an attempt to restore it to its original manufacturer settings. It is often done to fix an issue with a device, or due to the lost of the administrator password.

There are different ways to reset a player to its factory default settings, depending on whether you have physical access and / or network access to the player:

• From Control Center built-in interface (requires network access)
• Using the blue button of the player (requires physical access)
• Using a keyboard (requires physical access)

Warning:

A factory reset should be performed with caution, as it effectively erase all the data and settings saved on the device, such as: user passwords, user content (including cache, custom fonts), player logs, etc.

Note:

A factory reset doesn't change the player firmware. See how to revert to factory default firmware.

Methods

From Control Center

 

Applies to all player models.

If you have network access, then follow these steps:

1. Open Control Center using the player address.
2. Go to Operations > Reset page.
   • For legacy players, go to Maintenance page.
3. Click the "Reset to Factory" button.
4. Wait for the player to reboot.

Note:

If you access Control Center, the Configuration Wizard is activated.

Using the blue button

 

Applies to HMP and DiVA players.

If you have physical access, then follow these steps:

1. Unplug the power supply cable.
2. Press and hold the player's blue button.
3. Plug in the power cable.
4. Keep holding the blue button pressed for 10–15 seconds, until the (SYS) LED of the player starts blinking rapidly green .
5. Release the blue button and wait for the player to reboot.

Using a keyboard

 

Applies to iBX players and third-party DSOS players.

• See how to reset the iBX players to factory default settings.
• See how to reset the third-party DSOS players to factory default settings.

Successful result

Once the player has finished booting up, the System LED should blink green and the screen will display something like this:

• 
  Splash screen when Ethernet is connected
• 
  Splash screen when Wi-Fi is used (Ethernet not connected)