Reset to factory default settings

Applies to all players.

Description

A factory reset, also known as master reset, is a software restore of an electronic device to its original system state by erasing all of the information stored on the device in an attempt to restore the device to its original manufacturer settings. This is often done to fix an issue with a device, but it could also be done to restore the device to its original settings, for instance due to the lost of administrator password.

A factory reset should be performed with caution, as it effectively erase all the data and settings that were previously on the device - such as: user content, cache content, temporary files, user logs, custom fonts, user passwords etc.

Note:

A factory reset doesn't remove the device's firmware / operating system. See how to revert to factory default firmware.

How to

There are two ways to reset it to its factory default settings, depending on whether you have physical access and / or network access to the player.

From Control Center

If you have network access, then follow these steps:

1. Open Control Center using the player address.
2. Go to Operations > Reset page for HMP400, HMP350, HMP300, and DiVA players, respectively Maintenance page for HMP200, HMP130, and HMP100 devices.
3. Click the "Reset to Factory" / "Reset to Factory Default" button.
4. Wait for the player to boot.

Using the blue button

If you have physical access, then follow these steps:

1. Unplug the power supply cable.
2. Press and hold the player's blue button.
3. Plug in the power cable.
4. Release the blue button as soon as the (SYS) LED starts blinking rapidly green (that is after 10 seconds, except for the HMP200 model which requires 15 seconds).
5. Wait for the player to boot.

Note:

Once the player restarted, the Configuration Wizard on HMP400, HMP350, HMP300, and DiVA players, respectively the HMP Wizard on older models is activated.