Add and remove players from Cockpit

This page is related to Player monitoring in Cockpit page.

Add player to Cockpit

Adding players into Cockpit is very easy and can be done in few clicks. Below you can find step-by-step instructions for each player model.

Note:

It might take up to 15 minutes for the player to appear in Cockpit. If it doesn't, then check the uploader.log for errors.

HMP400/W, HMP350, HMP300

To add an HMP400, HMP400W, HMP350, or HMP300 player to Cockpit, follow these steps:

1. Log into your Cockpit account.
2. Connect to the player web interface.
3. Click the gear icon from the top bar menu to open HMP Control Center home page.
4. Make sure that the player date is correct, and it has connection to Internet.
5. Find the "Monitor with Cockpit" button under the Quick Links section.
   • If that button is labeled "Open in Cockpit" instead, it means that the player has already been registered to Cockpit.
6. Click "Monitor with Cockpit" button to add the player into Cockpit.

DiVA

To add a DiVA player to Cockpit, follow these steps:

1. Log into your Cockpit account.
2. Connect to the player web interface.
3. Click the gear icon from the top bar menu to open DiVA Control Center home page.
4. Make sure that the player date is correct and it has connection to Internet.
5. Find the "Monitor with Cockpit" button under the Quick Links section.
   • If that button is labeled "Open in Cockpit" instead, it means that the player has already been registered to Cockpit.
6. Click "Monitor with Cockpit" button to add the player into Cockpit.

HMP200, HMP130, and HMP100

 

Firmware 3.1 or later is required on the player to be able to add it to Cockpit.

Using the HMP Wizard

To add a player in Cockpit (using the wizard)

1. Log into your Cockpit account.
2. Go to the Add Player page.
3. Click the "Download" button. Your browser should offer you to open or download the file. Select download and save the file on your local drive.
4. Open the HMP Wizard.
5. Select 'Advanced'.
6. Press the Browse button, under the 'Upload and apply configuration file'.
7. Select the file on your local drive downloaded above.
8. Press 'Finish' - your player will automatically be added to your account.

Alternative method

If you are not using the HMP Wizard, you can add the player through HMP Control Center.

Add player in Cockpit using Firmware 3.2

If your player is running firmware 3.2 or grater:

1. Log into your Cockpit account.
2. Open HMP Control Center.
3. Go to the Content Settings -> Pull Mode.
4. Press the 'Monitor with Cockpit' button, your player will automatically be added to your account.

If your player is running firmware 3.1:

1. Log into your Cockpit account.
2. Go to the Add Player page.
3. Click on the Download button. Your browser should offer you to open or download the file.
4. Select download and save the file on your local drive.
5. Open HMP Control Center.
6. Go to the Maintenance -> Backup.
7. Select and upload the backup file downloaded above.

Remove player from Cockpit

To remove a player from Cockpit, follow these steps:

1. Log into your Cockpit account.
2. Go to the Players page.
3. Click on the player to be removed.
4. Select "Setup" on the left menu.
5. Click on the "Delete" button to automatically configure the player to be removed from Cockpit.

Notes:

• The "Stop Monitoring" button in Control Center only prevents Cockpit to communicate with that player, it doesn't remove the player from that Cockpit account.
• When trying to remove a player from Cockpit and a premium player monitoring license was already assigned to that player, Cockpit will prompt you to select another player before proceeding. If that's not done, the monitoring license will be lost.
• In case of basic player monitoring (freemium), deleting a player from Cockpit may take up to 24 hours - during this period, the player cannot be added to another Cockpit account.