USB cellular modem
From SpinetiX Support Wiki
This page is related to 3G/4G modem.
3G/4G USB cellular modems can be used to provide Internet access to HMP200, HMP130, and HMP100 devices via a mobile broadband connection. Also called standalone mobile broadband modems, these USB devices are designed to be connected directly to one device via an USB port. Some models have GPS support, thus providing geographical location information as well.
USB cellular modems present themselves as a serial line where AT commands can be given (e.g., modem emulation mode complying to the 3GPP AT command set). Some newer modems are not in this mode by default, but that can often be changed by installing it in Windows first - see Disabling Autorun section for more details.
To verify if your 3G modem is supported, please follow these steps:
- Plug the 3G modem into the USB port of the HMP.
- Check if the 3G modem is recognised by opening the Status page of Control Center.
- A device that is recognised but not properly configured might also be shown, but without full details of the modem; usually just the name of the manufacturer and / or model.
- If the 3G modem is not (fully) recognised then:
- Check and disable the autorun / cd-rom feature of the 3G modem. Recheck if the 3G modem is recognized.
- Find out the USB Vendor ID and USB Product ID of your 3G modem.
- These IDs can be found in Windows Device Manager on the properties page for the device, under the Details tab.
- Check the lists of supported 3G modems, both tested and untested.
- These lists are not exhaustive and your input is much appreciated.
- If the device is listed as supported, then generate the Report and contact SpinetiX support for analysis and extended diagnostics.
Many of the 3G modems present themselves as CD-ROM drives to the operating system to allow the OS (like Windows) to install the device drivers.
To verify this follow these steps:
- Insert the modem into an Windows machine that does not have the device drivers already installed
- If a CD-ROM or Mass Storage device is detected, then your modem has this feature enabled.
Normally you will have to send one or more AT commands to the 3G modem to disable the autorun feature. These commands / instructions are provided by the manufacturer. You can find more details about how to do this on the following pages:
- 3rd party site with instructions for many common devices, mostly Huawei and ZTE.
- Instructions for disabling on ZTE-based devices.
Huawei modem example:
You can disable the CD-ROM drive / autorun feature following these steps:
- Connect your USB modem to your PC.
- Find out the COM port used by the modem.
- Connect via putty to the COM port
- Send this command: AT^U2DIAG=0.
SpinetiX cannot accept any responsibility for the 3G device. These instructions are provided by the manufacturer.
Supported 3G modems
Support for 3G modem controllers is listed below by device vendor and product ID. Carriers and retailers may use other commercial names for devices; you are invited to share details of any successes with SpinetiX Support.
|Manufacturer||Model||USB Vendor ID||USB Product ID||Notes|
|Huawei||E169||0x12D1||0x1001|| Also known as Vodafone K3715 / Huawei K3715 / Huawei E173. |
Thanks to CommStream for submitting test report
|Huawei||E173||0x12D1||0x1001||Thanks to Tecnilogica for submitting test report|
|Huawei||E180||0x12D1||0x1406||Thanks to Tecnilogica for submitting test report|
|Huawei||E220 / K3565||0x12D1||0x1003|| Also known as K3565 – Rev 2; E1550 when in modem mode.|
Thanks to Gatemedia for submitting test report.
|Huawei||E1550||0x12D1||0x1003||Thanks to Display4Media for submitting test report|
|Huawei||E1612||0x12D1||0x1001||Thanks to Tecnilogica for submitting test report|
|Onda||PT502HS||0x19D2||0x0001||Thanks to MediaAndMore for submitting test report|
|Manufacturer||Model||USB Vendor ID||USB Product ID||Notes|
|Amoi||0x1614||0x7002, 0x0800, 0x0802|
|AnyData||0x16D5||0x6202, 0x6501, 0x6502|
|Bandrich||0x1A8D||from 0x1002 to 0x1012|
|Dell||0x413C||from 0x8114 to 0x8118, 0x8128, 0x8129,from 0x8133 to 0x8138, 0x8180, 0x8181, 0x8182|
|Huawei||0x12D1||from 0x1401 to 0x143F|
|Novatel Wireless||0x1410||0x1100, 0x1110, 0x1120, 0x1130, 0x1400, 0x1410, 0x1420, 0x1430, 0x1450, 0x2100, 0x2110, 0x2120, 0x2130, 0x2400, 0x2410, 0x2420, 0x4100, 0x4400, 0x5010 (Novatel Ovation MC950D), 0x6000, 0x6001, 0x7000, 0x7001, 0x8000, 0x8001, 0x9000, 0x9001, 0xA001|
|Onda||0x19D2||from 0x0001 to 0x0031, 0x2000, 0xFFFE|
|Option||0x0AF0||0x5000, 0x6000, 0x6050, 0x6100, 0x6150, 0x6200, 0x6250, 0x6300, 0x6350, 0x6500, 0x6501, 0x6600, 0x6601, 0x6701, 0x6721, 0x6741, 0x6800, 0x6901, 0x7001, 0x7021, 0x7041, 0x7061, 0x7100, 0x7201|
|Qualcomm||0x05C6||0x6000 , 0x6613|
|Quanta||0x0408||from 0xEA02 to 0xEA06|
- Static IP address: Particularly if you are using one of the special configurations explained below in "Remote Access", you may have been given a static IP address or set of addresses by your provider.
- PPP is the protocol used for the link between your modem and the remote server of your provider. With PPP, the IP address is always provided by the remote host, even if it is static.
- You should consult your provider for how to connect with a specific IP address. A common method is for the username of the connection to be a unique ID (such as the modem serial number) and to use a special custom APN.
- Network operators usually provide private IP addresses to 3G modems and use NAT (network address translation) to provide access to the Internet. This normally prevents initiating a network connection towards the HMP from a remote location.
- Despite this, there are various methods for achieving remote access:
- Have the network operator provide a VPN to the user's private network via a special APN
- Have the network operator provide a gateway to the user's private network via a special APN
- Have the network operator establish port mapping to their NAT device from a public IP address to the private IP addresses used by the 3G modem (This is not recommended as it makes the units available to the Internet and vulnerable to various sorts of attacks. To some extent this can be mitigated by using firewalls in the network operator's infrastructure to limit traffic to specific IP addresses)
- In general, using public IP addresses directly or through port mapping is highly discouraged. Having the network operator provide a special APN to access a VPN to the desired private network, or having the APN directly linked to the desired private network, is feasible and cost efficient for relatively large deployments.
- If none of these options are available, you are advised to use the log upload features of Pull mode
- The HMP does not support establishing a VPN directly from the player itself - a VPN needs to be provided by the network operator.
- Alternatively use an external 3G modem router with VPN capability and connect it to the HMP via Ethernet.