From SpinetiX Support Wiki
Welcome to SpinetiX Wiki!
SpinetiX Support Wiki is a large resource and knowledge base, freely and instantly available to you. Access in-depth information and examples that will help you take full advantage of the solutions offered by SpinetiX.
To quickly find the information on the Support Wiki, you can:
- browse by category using the links from the menu bar on top of the page
- search using the input box on the top-right side of the page
- check out the Frequently Asked Questions (FAQ), the Tutorials, or the featured pages listed below
- August 23 - Release of DSOS 4.7.4 build 2.
- June 16 - Release of DSOS 4.7.4 and Elementi 2021 Update 8.
- Cloud Maintenance March 2022 - we will be undergoing scheduled maintenance on March 27, 2022, at 15:00 UTC (zone convert) for approximately 4 hours. During maintenance, SpinetiX ARYA will be unavailable for content modifications, but players will continue to display their content. We apologize for any inconvenience caused during this time.
- December 20 - Release of DSOS 4.7.3
- December 15 - Article about Apache Log4j vulnerability.
- October 11 - Release of DSOS 4.7.2 and Elementi 2021 Update 7.
- October 6 - Article about Let's Encrypt certificate chain compatibility issue.
- August 9 - Release of DSOS 4.7.1 build 2 and firmware 4.6.5 build 3.
- June 2 - Release of DSOS 4.7.1 and Elementi 2021 Update 6.
- March 29 - The live chat support is available from Monday to Friday, between 6 AM and 11 PM (UTC+0). Note that these times may change in your local timezone due to Daylight Saving Time; click on the hour to convert it to your local time.
- March 22 - Release of DSOS 4.7.0 build 2.
- March 11 - Release of DSOS 4.7.0/4.6.5 and Elementi 2021 Update 5.
Get support on SpinetiX products
At SpinetiX, we're committed to the customers who rely on our technology every day. SpinetiX Technical Support provides efficient assistance for your products and solutions. With online support services and engineers around the globe, you can rest assured that you’ll receive assistance wherever you are, whenever you need it.
In order to get the best possible service in the most efficient possible manner, please make sure to follow these steps:
- Try to find the answer to your question(s) on our Support Wiki.
- Contact your local SpinetiX partner for help with basic issues.
- Contact the SpinetiX distribution partner in your country or region for help with advanced technical issues.
- If you need further assistance, our team of specialists remains available. You can ask for help using the live chat, available every workday from 8 AM to 12 AM CET (time zone convert) or contact the technical support team in Switzerland.
Upcoming webinar sessions
At SpinetiX, we inspire businesses to unlock the potential of their story. We believe in the power of digital signage as a dynamic new storytelling platform to engage with people.
For more than 10 years, we have been constantly innovating to deliver cutting-edge technology that helps our customers shine. Engineered in Switzerland, our comprehensive suite of solutions empowers businesses to realize their full potential.
Whether you’re looking for a plug & play solution to bring your story to life or a fully customized solution to captivate your audience, SpinetiX is your partner to successfully grow your business.
Find out more details about SpinetiX.