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Welcome to SpinetiX Wiki!

SpinetiX Support Wiki is a large resource and knowledge base, freely and instantly available to you. Access in-depth information and examples that will help you take full advantage of the solutions we offer.

To quickly find the information on the Support Wiki, you can:

• browse by category using the links from the menu bar on top of the page
• search using the input box on the top-right side of the page
• check out the Frequently Asked Questions (FAQ), the Tutorials, or the featured pages listed below

Latest news

2019

• Apr 08 - Increased the live chat support to 16 hours during working days, from 9 AM (CEST).
• Mar 12 - Added live chat support on the Wiki.

2018

• Dec 20 - Release of firmware 4.4.1.
• Nov 21 - Release of Elementi 2018 Update 2, firmware 4.4.0 and firmware 3.4.5.
• Aug 20 - Release of firmware 4.3.1 and firmware 3.4.4.
• Aug 7 - Release of Elementi 2018 Update 1b.
• Aug 2 - Release of Elementi 2018 Update 1.
• Jul 4 - New GPS data widgets.
• Jun 29 - Release of firmware 3.4.3 build 2 fixing one regression.
• Jun 11 - Release of firmware 4.3.0 build 2 fixing few regressions.
• Jun 1 - Release of Elementi 2018, firmware 4.3.0 and firmware 3.4.3.
• May 22 - Win10 publish issue : On certain Windows 10 machines, one of the last Windows updates deactivated the Bonjour plugin responsible with the name resolution and consequently, publishing content from Elementi onto players fails with a "Listing device failed... Could not resolve hostname" error. To fix this, you should check for new updates from Windows and apply them. If the problem persists, then uninstall both Elementi and Bonjour from Control Panel, and then reinstall Elementi.
• Jan 12 - Security: See the dedicated article about Meltdown and Spectre vulnerabilities.

2017

• Dec 7 - Release of Elementi 2017 Update 2, firmware 4.2.3 and firmware 3.4.2.
• Sep 13 - Release of Elementi 2017 Update 1, firmware 4.2.2 and firmware 3.4.1.
• Jul 18 - Release of firmware 4.2.1 build 2.
• May 17 - Release of firmware 4.2.1.
• Apr 25 - Release of Elementi 2017.
• Apr 6 - Release of firmware 4.2.0 and firmware 3.4.0.

Featured pages

DiVA

All-in-one digital signage player for single-screen installations.

• Just unpacked your player? Get started!
• Check out the player web interface.
• Create content with Playouts and Apps.
• Schedule content to be displayed.

HMP300

Secure, flexible and easy to deploy.

• Configure the player using the HMP Control Center interface.
• Update your player firmware to take advantage of the latest features and security patches.
• Publish content from Elementi.
• Did you know that the HMP can automatically retrieve content from a remote web server? Several tutorials about this are available.

HMP350

The ultimate digital display player.

• Check how to play streaming media from local or Internet sources.
• Ready for interactive content? Or maybe you want to build a video wall?
• Multiscreen content related: Import and display of very large images and splitting and re-encoding of 4K+ video files at the optimal resolution.
• Find more about content management.

Elementi

The N°1 digital signage software for creating high impact content (including video walls, interactive kiosks and live streaming video) and deliver visually rich experience to virtually any combination of screens across all your networks.

• Download Elementi 2018 and activate your license.
• Get started with "My first Elementi project" tutorial and publish your project to the HMP. Other tutorials are also available.
• Check how to import / convert files into digital signage projects and supported audio / video formats and codecs.
• Improve your content using 250+ Elementi widgets.

Elementi comes in 3 flavors: Elementi S (Single Site), Elementi M (Multi Site), Elementi X (eXpert).

Cockpit

Cloud-based web portal to reduce your maintenance and operation costs. The following services are available through Cockpit:

• Player Monitoring service offers the possibility to remotely monitor any number of SpinetiX players. See how to add and remove players from Cockpit and check their status using the advanced monitoring tools.
• Elementi License Management service offers the possibility to register and manage your Elementi licenses for free. You can also buy Update Plans (premium service) for your Elementi licenses.
• Channels management service offers the possibility to connect different cloud accounts (e.g., Facebook, Twitter, Flickr, Instagram, Google, OneDrive) and allow your players to get real-time access to your personal data in a secured manner.

Get support on SpinetiX products

At SpinetiX, we're committed to the customers who rely on our technology every day. SpinetiX Technical Support provides efficient assistance for your products and solutions. With online support services and engineers around the globe, you can rest assured that you’ll receive assistance wherever you are, whenever you need it.

In order to get the best possible service in the most efficient possible manner, please make sure to follow these steps:

1. Try to find the answer to your question(s) on our Support Wiki.
2. Contact your local SpinetiX partner for help with basic issues.
3. Contact the SpinetiX distribution partner in your country / region for help with advanced technical issues.
4. If you need further assistance, our team of specialists remain available. You can ask for help using the live chat (available from 8 AM to 5 PM Central European Time) or contact our technical support team in Switzerland.