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Welcome to SpinetiX Support Wiki!

SpinetiX Support Wiki is the best place to obtain technical information about every aspect of SpinetiX products! It is the 24/7 freely-accessible front-line support service offered by SpinetiX.

To get started with our Support Wiki, check Frequently Asked Questions (FAQ) and Tutorials pages.

To quickly find the information on the Support Wiki, you can:

browse by category using the top menu bar,
search using the input box on the top-right side of the page,
check the featured pages listed below.

Note:

If you cannot find the information you are looking for within the Support Wiki and you require further support, then see how to get support on SpinetiX products.

Featured pages

Installer

Single Screen by DiVA

All-in-one digital signage solution for your single-screen installations.

Just unpacked your DiVA? Get Connected using the Configuration Wizard then!
Create your content and schedule it to be displayed.
Learn about Playouts and Apps.

Single Site by Elementi 2017 S

One-stop-shop digital signage solution for your single site, professional installations.

Download Elementi and activate your license.
Get started with "My first Elementi project" tutorial and publish your project to the HMP. Other tutorials are also available.
Check how to import / convert files into digital signage projects and supported audio / video formats and codecs.
Improve your content using Elementi widgets.
New Elementi 2017 features: Instagram, Facebook, QR code, Animated playlist, Blue pack Spreadsheet and Calendar widgets. Excel Online, Outlook Online, OneDrive channels .

Post-Sales Services by Cockpit

Cloud-based web portal to lower the support and administration costs for dealers and to help selling professional services.

Player Monitoring service offers to Cockpit users the possibility to monitor any number of SpinetiX players, using either Basic or Premium monitoring service for each player. See how to add and remove players from Cockpit and check their status using the available monitoring tools.
Elementi License Management service offers to Cockpit users the possibility to register, manually activate, and manage their Elementi licenses for free, and to request Update Plan extensions (premium service) for their Elementi licenses.

Integrator

HMP350 and HMP300

The new generation of digital signage players.

Configure the players using the HMP Control Center HTTP-based interface.
Update your player firmware to take advantage of the latest features and security patches.

Multi Site by Elementi M

Professional Digital signage software for end-users in collaborative environments.

Find out about the different content management methods of the HMP.
The HMP can automatically retrieve content from a remote web server. Several tutorials about using content servers are available.
Enable User roles to enforce user-level editing and publishing restrictions.
Find out more about content delegation.

Special Features

Check how to play streaming media from local or Internet sources.
Ready for interactive content? Or maybe you want to build a video wall?
Multiscreen content related: Import and display of very large images and splitting and re-encoding of 4K+ video files at the optimal resolution.

Elementi X

Professional Digital signage software for content creators / developers.

Use the Data feed widgets to create data driven content. Get started with the tutorial about how to display a JSON data feed.
Discover the SpinetiX APIs, including jSignage, the Shared Variables and RPC.
Use the Developer Console to debug your Javascript code.

Latest news

2018-01-12 - See the dedicated article about Meltdown and Spectre vulnerabilities.
2017-12-07 - Release 4.2.3, Release 3.4.2 and Release of Elementi 2017 Update 2
See Firmware release notes 4.x, Firmware release notes 3.x and Elementi release notes pages for more details.
2017-11-16 - New tutorial: Display an Excel file.
2017-09-13 - Release 4.2.2, Release 3.4.1 and Release of Elementi 2017 Update 1
See Firmware release notes 4.x, Firmware release notes 3.x and Elementi release notes pages for more details.
2017-07-18 - Firmware Release 4.2.1 build 2
See Firmware release notes 4.x pages for more details.
2017-05-17 - Firmware Release 4.2.1
See Firmware release notes 4.x pages for more details.
2017-04-25 - Release of Elementi 2017
See Elementi release notes pages for more details.
2017-04-20 - New project: Axis Roadshow.
2017-04-06 - Firmware Release 4.2.0 and Release 3.4.0
See Firmware release notes 4.x and Firmware release notes 3.x pages for more details.
2017-04-05 - New tutorial: Display 4K content with a multiscreen project.
2017-04-03 - New tutorial: Motion detection with Axis cameras.
2017-03-23 - Release 1.4 of Cockpit.
2017-02-16 - New tutorial about Axis M3045-V network camera.
2017-02-09 - Updated tutorial: Low latency streaming with Axis cameras.
2017-02-02 - Updated the Custom Birthday Ticker widget.
2017-01-30 - New tutorial: Use box.com as content server.
2017-01-20 - New interactive tutorial about Moxa ioLogik E2200 series.