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Welcome to SpinetiX Support Wiki!

SpinetiX Support Wiki is the best place to obtain technical information about every aspect of SpinetiX products! It is the 24/7 freely-accessible front-line support service offered by SpinetiX.

To get started with our Support Wiki, check Frequently Asked Questions (FAQ) and Tutorials pages.

To quickly find the information on the Support Wiki, you can:

• browse by category using the top menu bar,
• search using the input box on the top-right side of the page,
• check the featured pages listed below.

Note:

If you cannot find the information you are looking for within the Support Wiki and you require further support, then see how to get support on SpinetiX products.

Featured pages

Installer Single Screen by DiVA All-in-one digital signage solution for your single-screen installations. Just unpacked your DiVA? Get Connected using the Configuration Wizard then! Create your content and schedule it to be displayed. Learn about Playouts and Apps. Single Site by Elementi 2018 S One-stop-shop digital signage solution for your single site, professional installations. Download Elementi and activate your license. Get started with "My first Elementi project" tutorial and publish your project to the HMP. Other tutorials are also available. Check how to import / convert files into digital signage projects and supported audio / video formats and codecs. Improve your content using Elementi widgets. New in Elementi 2018: Yammer widgets, Excel chart widget, SharePoint Online List data source, Google Drive channel, interactive widgets: Feedback, Menu Horizontal, Menu Vertical, player discovery mechanism based on UPnP. Post-Sales Services by Cockpit Cloud-based web portal to lower the support and administration costs for dealers and to help selling professional services. Player Monitoring service offers to Cockpit users the possibility to monitor any number of SpinetiX players, using either Basic or Premium monitoring service for each player. See how to add and remove players from Cockpit and check their status using the available monitoring tools. Elementi License Management service offers to Cockpit users the possibility to register, manually activate, and manage their Elementi licenses for free, and to request Update Plan extensions (premium service) for their Elementi licenses.

Integrator HMP350 and HMP300 The new generation of digital signage players. Configure the players using the HMP Control Center HTTP-based interface. Update your player firmware to take advantage of the latest features and security patches. Multi Site by Elementi M Professional Digital signage software for end-users in collaborative environments. Find out about the different content management methods of the HMP. The HMP can automatically retrieve content from a remote web server. Several tutorials about using content servers are available. Enable User roles to enforce user-level editing and publishing restrictions. Find out more about content delegation. Special Features Check how to play streaming media from local or Internet sources. Ready for interactive content? Or maybe you want to build a video wall? Multiscreen content related: Import and display of very large images and splitting and re-encoding of 4K+ video files at the optimal resolution. Elementi X Professional Digital signage software for content creators / developers. Use the Data feed widgets to create data driven content. Get started with the tutorial about how to display a JSON data feed. Discover the SpinetiX APIs, including jSignage, the Shared Variables and RPC. Use the Developer Console to debug your Javascript code.

Latest news

2018

• Aug 7 - Elementi 2018 Update 1b release.
• Aug 2 - Elementi 2018 Update 1 release.
• Jul 4 - New GPS data widgets.
• Jun 29 - Firmware release 3.4.3 build 2 fixing one regression.
• Jun 11 - Firmware release 4.3.0 build 2 fixing few regressions.
• Jun 1 - Elementi 2018 release
• Jun 1 - Firmware release 4.3.0 and firmware release 3.4.3
• May 22 - Publish issue : On certain Windows 10 machines, one of the last Windows updates deactivated the Bonjour plugin responsible with the name resolution and consequently, publishing content from Elementi onto players fails with a "Listing device failed... Could not resolve hostname" error. To fix this, you should check for new updates from Windows and apply them. If the problem persists, then uninstall both Elementi and Bonjour from Control Panel, and then reinstall Elementi.
• Jan 12 - See the dedicated article about Meltdown and Spectre vulnerabilities.

2017

• Dec 7 - Elementi 2017 Update 2.
• Dec 7 - Firmware release 4.2.3 and firmware release 3.4.2.
• Nov 16 - New tutorial: Display an Excel file.
• Sep 13 - Elementi 2017 Update 1
• Sep 13 - Firmware release 4.2.2 and firmware release 3.4.1.
• Jul 18 - Firmware release 4.2.1 build 2.
• May 17 - Firmware release 4.2.1.
• Apr 25 - Elementi 2017 release.
• Apr 6 - Firmware release 4.2.0 and firmware release 3.4.0.