Elementi license release

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This article is a stub. Main article: Elementi license.


According to Elementi's End User License Agreement, an Elementi license can only be activated on a single computer/virtual machine at any given time. To allow for equipment becoming obsolete, SpinetiX is providing two different ways of releasing the license from the current PC, so that it can be activated on a new PC – you can either:

Release the license from Elementi

Note Warning:
Although there's no limit set for the total number of releases that can be done using this procedure, this process is tracked and releasing an Elementi license in an abusive manner might block that license and prevent it from be installed on another computer.
License dialog

To release the Elementi license from your current computer, please follow these steps:

  1. In Elementi, open the License dialog using "Menu" → "Help" → "License...".
  2. Click on the "Release" button.
  3. Within the pop-up confirmation dialog, click "Yes".
  4. If Elementi can contact the SpinetiX server, the license is successfully released and the software exits automatically.
    • You can now uninstall the Elementi software from this PC.
    • If you run Elementi again on this computer, you'll be asked to enter a license key.
    • You can install Elementi on another computer and activate the license on that computer. It is recommended to first test that the computer is compatible with Elementi requirements using the Elementi 30-day free trial.
  5. License release error
    Otherwise, a dialog is shown containing an error message (such as "Elementi could not contact the activation server") and three buttons:
    • "Proxy Settings..." – allows you to change the HTTP proxy settings used by Elementi and eventually retry the connection.
    • "Retry"
    • "Manual..." – allows you to perform a manual release. See details below.

Manual release procedure

This license release procedure is employed when Elementi software cannot contact the SpinetiX server – it consists of two parts, one in Elementi and the other in Cockpit, similar to the Manual Activation procedure.

Elementi license - manual release.png

Part 1 – Elementi

  1. Once you have clicked the "Manual..." button above, you get a release dialog containing a long string, as pictured on the right.
  2. Copy your license's release string – you can use the "Copy to Clipboard" button for this.
  3. Click the "OK" button to remove the license from your Elementi.
  4. Click the "Close" button to exit Elementi.
Note Note:
The next part requires Internet access – if that's not permitted on the current PC, you should send the license release string over email or chat to someone who has access to Internet.

Part 2 – Cockpit

  1. Enter https://spinetix.com/go/activation within a web browser.
  2. You are being redirected to Cockpit site, on the "Manual Activation" page, if you are already logged in.
  3. Scroll down to the bottom of the page to find an input field.
  4. Paste the license release string provided by Elementi into that field.
  5. Click the "Activate" button to finalize the release of your license.
Note Note:
Doing the procedure above halfway, will only remove the license from your PC, but not from SpinetiX server, meaning that you won't be able to activate the license on another PC.

Emergency license release from Cockpit

Elementi license details page

In case it is not possible to follow the above procedure (for instance, the original PC is no longer available / accessible), then you can use the emergency release procedure up to three times. Here are the steps to follow:

  1. Open https://cockpit.spinetix.com and log into your Cockpit account.
    • If you don't have an account, then sign up for one.
  2. Click on the "Elementi" link on the top menu to get the list of all your registered licenses.
  3. If your license is not on the list, then register your Elementi license under your account.
  4. Click on the license key you want to release to open the license details page (as shown on the right).
  5. Click on the "Emergency Release" orange button on top of the page to force the release of that license within our system.
Note Notes:
  • The emergency license release procedure is strictly limited to 3 attempts, therefore it must only be used in real cases of emergency!
  • Already used the three emergency license releases? Buy the Elementi Update Plan and have the counter reset.
This page was last modified on 7 March 2024, at 20:49.