Elementi license management in Cockpit

From SpinetiX Support Wiki

Jump to: navigation, search

Elementi license management is one of the services provided by Cockpit - see also Player monitoring in Cockpit.

Introduction

Elementi License Management service offers to Cockpit users the possibility to register, manually activate, and manage their Elementi licenses for free, and to request Update Plan extensions (premium service) for their Elementi licenses.

Benefits

The main benefits of using the Elementi License Management service are:

  • Online access to information related to Elementi licenses.
    This allows retrieving information related to Elementi licenses, that you own or manage for your customers, such as: license key and type, license card serial number etc. It is useful in case the license card is lost or misplaced, computer crashed etc.
  • Inventory and referencing of your registered Elementi licenses.
    This allows tracking the license usage and knowing the activation date of each license; tags can also be used to classify your licenses.
  • Get three emergency releases per license.
    This allows forcing the release (maximum 3 times) of a license activated on a PC, when you do not have access to the Elementi software for normal release (unlimited).
  • Purchase Update Plan extensions for any of the registered Elementi license keys.
    This allows updating your Elementi software version to the latest Elementi version released by SpinetiX within the active period of the Update Plan, at a lower price than purchasing a new license. Plus, you get to keep your current license key.

License registration

Register Elementi licenses into Cockpit

To register one or more Elementi licenses under your Cockpit account, follow these steps:

  1. Log into your Cockpit account at https://cockpit.spinetix.com.
  2. Once logged in, click on "Elementi" link on the top menu.
  3. Click on "Register license" button on the top-right side.
  4. Enter the license key(s). A new line is automatically added after entering a license.
  5. Press the "Register" button.


If the license is valid and not registered by another person, then it is added to your account. Otherwise, an explanatory error message is displayed - for instance:

  • "License key is not recognized ..." means that you need to double-check that the license key is correct - look especially for similar characters like 1 and I, 5 and S etc.
  • "License key already registered by ..." means that another person has registered the license before, so the license must first be unregistered by that person.

License management

Elementi licenses registered under Cockpit

Click on the top menu "Elementi" link to get a quick overview of your registered licenses. By default, all licenses are showed, but you can further filter them using the shortcuts on the left-side menu:

  • Activated - to show only the licenses that are activated,
  • Update Plans - to show only the licenses that have a valid Update Plan,
  • No Update Plan - to show only the licenses that do not have a valid Update Plan.


For each license, the following details are showed in the summary table:

  • License key
    This property is a string.
    The first and last digits of the registered license key. A mouse over the license reveals the full license key.
  • Type
    This property is a letter.
    There are 3 different Elementi license types represented by the letters: S, M, X.
  • Status
    This property can be set to:
    • Registered: The license has been registered and is available to be used on a new PC
    • Activated: The license has been activated on a PC.
  • Activation date
    This property is a date.
    If the license is activated, the date of the last activation is shown.
  • Computer
    This property is one or more strings.
    If the license is activated the computer ID of the last activation is shown
  • Update Plan ends
    This property is a date.
    All Elementi software updates released by SpinetiX after this date will not be activated using the license unless a new subscription to the Update plan is purchased for this license. By purchasing a yearly subscription to the Update plan for the license, the date shown in this field will be 12 months later.
    Notes:
    • If the license has never been activated, this field is left empty.
    • If the first activation of the license key has been done before the 15 June 2014, the end of the Update Plan has been set to 15 June 2015, regardless of the actual first activation date.
    • If the first activation of the license key has been done between the 15 June 2014 and the 15 June 2015, the end of the Update Plan has been set to 15 June 2016, regardless of the actual first activation date.
    • Any license key activated for the first time after the 15 June 2015, have and Update Plan ending 12 months after this first activation date.


You can select one or more licenses by clicking on the respective check boxes - or click on "Select all" one to select all of them. The following actions are then possible:

  • Unregister
    Remove the license key from this account.
    Note: Deleting a license key from a cockpit account does not affect any property of the license. It simply allows the license keys to be registered under a different cockpit account.
  • Emergency Release
    This procedure is described in details in the Elementi license page.
    Note that this button is enabled only if a single license is selected.
  • Extend Update Plan
    Let the user purchase new Update Plan subscriptions directly from within Cockpit.
  • Export Selected
    Export selected license status in a CSV file.

Update Plan

"Info"
The Update Plan is a one-year subscription period, associated with an Elementi license, during which the customer has immediate access to the latest versions of Elementi, without having to purchase another license. This subscription can be extended from Cockpit for additional years.

The Update Plan subscription was introduced at the launch of Elementi 2015, as a convenient way for our long-supporting customers to be able to update their existing Elementi 3.x deployments to the latest product version at a lower cost than buying new licenses for that purpose. In the same manner, new customers benefit of the same convenience for updating to future Elementi products.


Update Plan timeline, initial year
Update Plan timeline, second year
Update Plan timeline, third year

How does that work?

It's simple - every new Elementi license comes with one-year Update Plan subscription, which starts when the license is activated for the first time on a PC. For more details, see Elementi EULA.

Any new Elementi version released within this one-year period can be installed and used for free. With other words, not only that you will get minor bug-fixing releases for the Elementi version you purchased, but might also be getting the next Elementi product for free!


Will Elementi stop working at the end of that one-year period?

Of course not! You can continue to use the Elementi version downloaded and installed during its Update Plan period for as long as you like.

What changes at the end of the subscription period, is that are you are no longer entitled to free software updates. When a new Elementi version is released, you'll be notified that your Elementi Update Plan has expired and that you need to extend your Update Plan to get access to the latest version of Elementi. This is a premium service accessible through Cockpit.


Can I test the new version first?

Yes, Elementi versions released after the Update Plan end-date, can be installed & tested for 30 days. After this trial period, Elementi will ask whether you want to extend your Update Plan subscription to keep using the newer version; of course, you can choose to downgrade Elementi to the previous version.


When can I subscribe?

At any time! Simply log into your Cockpit account and extend your Update Plan for additional years to uninterruptedly benefit of free-of-charge update to any product version that SpinetiX is making commercially available to its customers during the contracted subscription period - the fee to pay for this premium service is much lower than purchasing a new license every year.

Note that the extension of the Update Plan associated with a license always starts from the end of the previous plan validity, regardless of the date of purchase. This means that if the request is done more than one year after the previous subscription ended, you need to purchase an Update Plan extension for at least two years, to buy-back the period without subscription.

Extend Update Plan

Elementi licenses registered under Cockpit
"Info"
You need to register your Elementi license into your Cockpit account to be able to extend the Update Plan subscription associated with that license.

The recommended way to request an Update Plan extension is through Cockpit interface (see below), for easier tracking and reference. Alternatively, you can manually send the request to extend an Update Plan along with the license key (or the license card serial number) to your dealer / distributor.


Note Note:
The extension of the Update Plan always start from the end of validity of the previous plan, regardless of the date of purchase.
New request for Update Plan extensions
Extend Update Plan request confirmation


To extend the Update Plan for one or more registered licenses, follow these steps:

  1. Log into your Cockpit account.
  2. Click the "Elementi" page link on the top-bar menu.
  3. Click the "Extend Update Plan" button on the top-right side. This opens the "New Request" page.
    This automatically selects all the licenses in need for an Update Plane extension.
    Alternatively, you can manually select the license you want and press the "Extend Update Plan" button at the bottom of the page.
  4. Select the date to extend the Update Plan to, for each license if several were selected.
    Cockpit allows to purchase several years' extension of the Update Plan for a license key at any time, including well before the current Update Plan end date. The number of years is automatically calculated and displayed for each license.
  5. Click the "Next" button to advance to the request confirmation. Add a message to the distributor if desired.
  6. Check the "Fees will be invoiced, and are payable on receipt of invoice" option.
  7. Click the "Send" button to confirm the request.
  8. If your Cockpit account is paired with a distributor account, then your request is automatically sent to your distributor. Otherwise, a summary email is opened in your email client - you need to manually send that to your distributor or authorized reseller.
  9. After the distributor has validated the request, the respective Update Plan subscription period is automatically extended in Cockpit until the selected date.


At any time, you can see the status of your order using the Requests page, which is accessible on Cockpit using the top-right user menu.

Extend Update Plan requests
This page was last modified on 16 October 2017, at 15:12.