Elementi license management in Cockpit
From SpinetiX Support Wiki
Elementi License Management service offers to Cockpit users the possibility to register, manually activate, and manage their Elementi licenses for free, and to request Update Plan extensions (premium service) for their Elementi licenses.
The main benefits of using the Elementi license management service are:
- Online access to information related to Elementi licenses inventory.
- This allows retrieving information related to Elementi licenses, that you own or manage for your customers, such as: license version (S / M / X), Update plan status, license key, serial number, status, last installed version of Elementi and eventual tags used to classify your licenses. This allows tracking the license usage and knowing the activation date of each license. It is useful in case the license card is lost or misplaced, computer crashed etc.
- Emergency releases for licenses.
- This allows for maximum 3 emergency releases of a activated license, when you do not have access to release the license from Elementi.
- Purchase Update Plan extensions for any of the registered Elementi license keys.
- This allows updating your Elementi software version to the latest Elementi version released by SpinetiX within the active period of the Update Plan, at a lower price than purchasing a new license. Plus, you get to keep your current license key.
- Secure data access from Elementi to your cloud accounts (e.g., Facebook, Twitter, Flickr, Instagram, Google, OneDrive), also known as channels.
To register one or more Elementi licenses under your Cockpit account, follow these steps:
- Log into your Cockpit account at https://cockpit.spinetix.com.
- Note that the accounts from spinetix.com website are not valid on Cockpit, thus you might need to sign up for a Cockpit account.
- Once logged in, click on "Elementi" link on the top menu.
- Click on "Register license" button on the top-right side.
- Enter the license key(s). A new line is automatically added after entering a license.
- Press the "Register" button.
If the license is valid and not registered by another person, then it is added to your account. Otherwise, an explanatory error message is displayed - for instance:
- "License key is not recognized ..." means that you need to double-check that the license key is correct - look especially for similar characters like 1 and I, 5 and S etc.
- "License key already registered by ..." means that another person has registered the license before, so the license must first be unregistered by that person.
Click on the top menu "Elementi" link to get a quick overview of your registered licenses.
- If no license has been registered, the "Get Trial License" button is present and can be used to generate an Elementi free trial license.
- Otherwise, this page shows a summary of your Elementi licenses. You can export these licenses as a CSV file by clicking the "Export to CSV" button on top of the page.
All licenses are showed by default and several filters are present as shortcuts on the left-side menu:
- Activated - shows the licenses that are activated,
- Update Plans - shows the licenses that have a valid Update Plan,
- No Update Plan - shows the licenses that had never been activated or have an expired Update Plan,
- About to expire - shows the licenses that have an Update Plan about to expire,
- Expired - shows the licenses that have an expired Update Plan,
- Viewers - shows the licenses registered by viewers.
The summary listing of selected licenses contain the following columns:
- Shows the license type, the Update Plan validity and a button to buy a new Update Plan.
- License Key
- Shows the first and last digits of the registered license key; hover the cell to see the full license key, click on it to open the details page for that license.
- Serial No
- Shows the license card ID.
- Shows the license status - can be:
- Registered: The license has been registered and is available to be used on a new PC
- Activated: The license has been activated on a PC.
- Shows the license status - can be:
- Shows the last Elementi version used with that license; click on it to open the Elementi release notes page at the section corresponding to that version, so you can download that specific version.
- Shows the tags associated with that license.
The license details page contains the following:
- License key
- Shows the first and last digits of the license key; hover the cell to see the full license key.
- Action buttons (see details below):
- Unregister - removes the license key from the current Cockpit account, so that it can be registered under a different Cockpit account.
- Emergency Release - allows releasing the license when this cannot be done from Elementi; it is limited to 3 attempts, so it should be used only in real cases of emergency! See Elementi license page for more details.
- Buy Update Plan - allows buying an Update Plan subscription for this license.
- Update - saves tag list changes.
- General information about the current activation:
- Emergency releases left for this license.
- Update Plan end date.
- Card serial number
- Product code
- Valid MAC addresses associated with the license
- FQDN - the complete domain name of the computer where the license is activated.
- Version - the Elementi release number.
- Shows the tags associated with that license; to add more tags, click on the field, then click the "Update" button on top.
- State changes
- Shows the list of different actions (activation, renewal, emergency release) related to that license; the table contains the date, the action status, the activated version, the computer MAC addresses and the action expiration time.
For full screen, see this video on Vimeo.
The Elementi Update Plan subscription service was introduced at the launch of Elementi 2015, as a convenient way for our long-supporting customers to be able to update their existing Elementi 3.x deployments to the latest product version at a lower cost than buying new licenses for that purpose. In the same manner, new customers benefit of the same convenience for updating to future Elementi products.
Why do I need a valid Elementi Update Plan?
SpinetiX is committed to keeping its Elementi software at the forefront of digital signage innovation. Elementi users can expect on-going evolution and improvements for an ultimate experience bringing digital signage to the next level. Therefore, the Elementi Update Plan offers many user benefits which could be summarized as follows:
- Up-to-date software
- The plan provides users access to the latest software features and performance optimizations. Since its market introduction, Elementi has continuously evolved over the five generations of the software. Thanks to the 250+ widgets added over time, the power of data-driven digital signage is a reality for Elementi users. The fast track to bringing data from everyday tools beautifully to the right audience at the right time.
- Maximum security
- Important cybersecurity attacks have recently caused severe disruption of IT services and costly remediation for those affected across many sectors in numerous industries. As the prevalence of connected digital signage systems increases, the number of attacks will not diminish, so it is important to have security as a core requirement when planning, deploying and operating digital signage solutions. In this context, the plan ensures that both HMP devices and Elementi software benefit from the latest security patches and remain fully compatible giving peace of mind to users.
- Best in class support
- The plan provides the user with best in class support from our free-access technical documentation on Support Wiki up to a local personalized support from our channel ecosystem.
- Unlimited flexibility
How does it work?
It's simple - the purchase of a new Elementi license comes with one-year Update Plan subscription included, which starts when the license is activated for the first time on a PC. See Elementi EULA for more details.
Any new Elementi version released within this one-year period can be installed and used for free. With other words, not only that you will get minor bug-fixing releases for the Elementi version you purchased, but might also be getting the next Elementi product for free!
Will Elementi stop working at the end of Update Plan subscription?
Of course not! You can continue to use the Elementi version downloaded and installed during its Update Plan period for as long as you like.
What changes at the end of the subscription period, is that are you are no longer entitled to free software updates. When a new Elementi version is released, you'll be notified that your Elementi Update Plan has expired and that you need to extend your Update Plan to get access to the latest version of Elementi. This is a premium service accessible through Cockpit.
Can I test the the lastest available Elementi version?
Yes, Elementi versions released after the Update Plan end-date, can be installed and tested for 30 days. After this trial period, you need to decide whether you want to keep using the newer version by purchasing the Elementi Update Plan or downgrading Elementi to the previous version.
When can I buy the Elementi Update Plan?
At any time! Simply log into your Cockpit account and purchase your Elementi Update Plan for 1 or for 3 years to benefit from all major and minor commercial updates that SpinetiX is making available to Elementi software users during the contracted subscription period.
Buy Elementi Update Plan
To buy the Elementi Update Plan for one or more registered licenses, follow these steps:
- Once notified in Elementi, click "Extend Update Plan".
- You'll get redirected to Cockpit. Log into your Cockpit account.
- Click the "Elementi" page link on the top-bar menu.
- Find the license for which you want to extend the Update Plan.
- Click "Buy" or alternatively "Early Bird Offer".
- Choose the duration of your plan and hit the "Buy" button again.
- On the "Order Summary" page, enter any missing details or change them in case they are not correct. By default, your Cockpit account details are used for your order.
- Verify the order details and click either "Request Offer" or "Buy" button.
- Click the "Buy" button to directly purchase the Elementi Update Plan via a credit card. Your Update Plan is directly activated after the purchase.
- Click the "Request Offer" button to generate an offer - our Sales Team will contact you with more details about your order.