Third-party DSOS players
From SpinetiX Support Wiki
Contents
Introduction
As a member of Intel® IoT Solutions Alliance, SpinetiX collaborates with third-party player manufacturers to bring our digital signage technology and expertise to users relying on Intel-based architectures.
Our partners can provide various players running SpinetiX’s DSOS™ (Digital Signage Operating System) and with built-in access to SpinetiX ARYA™ cloud CMS.
Compatible devices
The following third-party hardware devices are compatible with DSOS™ by SpinetiX™:
Troubleshooting
Common issues
- 4K resolution HDMI cable
- A High-Speed HDMI cable is required for the player to output a 4K @ 60Hz resolution.
- Dual display
- Although some players might feature two HDMI outputs, those cannot be used at the same time - if both are connected, one of the screens will display a screen graphic with an X in the middle. The video output connector to be used can be configured from Control Center > Display settings.
- Secure BIOS access
- It is recommended to secure the access to BIOS with a strong admin/supervisor password.
- Securing the access to BIOS will also prevent users to access the Boot Menu, unless explicitly allowed.
- BIOS updates
- Any BIOS updates released by the devices' manufacturer must be manually installed - they are not covered by the DSOS updates.
Power button
The power button function has been extended as follows:
- Briefly press and release to trigger On-Screen Display (OSD) showing the firmware version, network addresses, and serial number
- Do that twice to trigger a soft device shutdown
- Press and hold for 4 seconds to trigger a hard shutdown (equivalent to a power cycle)
Reset to factory default settings
A factory reset, also known as master reset, is a software restoring of an electronic device to its original system state by erasing all the information stored on the device in an attempt to restore the device to its original manufacturer settings. A factory reset should be performed with caution, as it effectively erase all the data and settings that were previously on the device. A factory reset doesn't revert the device's firmware version – this can only be done from Recovery mode.
To reset a configured player to factory default settings, follow these steps:
- Connect a keyboard to one of the player's USB ports.
- Reboot the player.
- Enter the Boot Menu at system startup, by pressing:
- F10 for Intel
- F12 for Seneca
- F7 for Simply NUC Everglades 2, Sharp/NEC SDM, Bluefin Ocean (see the note below), ECS.
- Select "SpinetiX DSOS menu" option (the one without redundant boot).
- Select "Reset to factory defaults" option.
- Press "y" key, then "Enter", to confirm.
- Press Ctrl+Alt+Del to reboot the player and perform the reset.
Note:Boot into Recovery mode
Note:spx-dsos-{Serial_Number}, where {Serial_Number} must be replaced with the full serial number of the device.To boot the player into Recovery mode, follow these steps:
- Connect a keyboard to one of the player's USB ports.
- Enter the Boot Menu at system startup, by pressing:
- F10 for Intel
- F12 for Seneca
- F7 for Simply NUC Everglades 2, Sharp/NEC SDM, Bluefin Ocean (see the note below), ECS.
- Select "SpinetiX DSOS menu" option.
- Select "Recovery" option. Wait for the player to reboot.
- Enter the IP address in a browser and access the Recovery Console.
- The players also show up in the Windows Explorer's Network view in Windows computers when Network Discovery is enabled - double-click the player's icon to access its web interface.
- Once entered, you can either revert to factory default firmware or download the latest firmware package and install it.
Note:Disable the quiet boot option
On Bluefin Ocean displays, to get to the Boot Menu, you may need to first disable the quiet boot option in the BIOS, as follows:
- Enter the BIOS setup menu, pressing the Del key.
- Select the "Boot" tab on the top.
- Select the "Quiet Boot" entry.
- If it says "Enabled", press Enter to change the value to "Disabled", then press Enter again to confirm the change.
- Select the "Save & Exit" tab on the top.
- Select the "Save Changes and Reset" entry and press Enter, then confirm the action when prompted; the device will reboot.
- Press the F7 key to bring up the Boot Menu on reboot.