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Welcome to SpinetiX Support Wiki!

SpinetiX Support Wiki is the best place to obtain technical information about every aspect of SpinetiX products! It is the 24/7 freely-accessible front-line support service offered by SpinetiX.

To get started with our Support Wiki, check Frequently Asked Questions (FAQ) and Tutorials pages.

To quickly find the information on the Support Wiki, you can:

  • browse by category using the top menu bar,
  • search using the input box on the top-right side of the page,
  • check the featured pages listed below.

Note Note:
If you cannot find the information you are looking for within the Support Wiki and you require further support, then see how to get support on SpinetiX products.

Featured pages


Single Screen by DiVA

All-in-one digital signage solution for your single-screen installations.

Single Site by Elementi 2017 S

One-stop-shop digital signage solution for your single site, professional installations.

Post-Sales Services by Cockpit

Cloud-based web portal to lower the support and administration costs for dealers and to help selling professional services.


HMP350 and HMP300

The new generation of digital signage players.

Multi Site by Elementi M

Professional Digital signage software for end-users in collaborative environments.

Special Features

Elementi X

Professional Digital signage software for content creators / developers.


Latest news


  • Jun 11 - Firmware release 4.3.0 build 2 fixing few regressions.
  • Jun 01 - Elementi 2018 release
  • Jun 01 - Firmware release 4.3.0 and firmware release 3.4.3
  • May 22 - Publish issue : On certain Windows 10 machines, one of the last Windows updates deactivated the Bonjour plugin responsible with the name resolution and consequently, publishing content from Elementi onto players fails with a "Listing device failed... Could not resolve hostname" error. To fix this, you should check for new updates from Windows and apply them. If the problem persists, then uninstall both Elementi and Bonjour from Control Panel, and then reinstall Elementi.
  • Jan 12 - See the dedicated article about Meltdown and Spectre vulnerabilities.


This page was last modified on 13 June 2018, at 11:41.